Brittany Hall
Chandler,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative - Remote
TEKsystems - Sharp Health Plan
San Diego, California
09.2024 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Implemented innovative methods for streamlining the customer service process.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Intake Coordinator
Aspen Infusion
Chandler, AZ
05.2023 - 05.2024
- Perform benefit verification and calculate of all patient insurance plans including documenting coverage of medications, administration supplies, and related infusion services
- Responsible to document all information related to coinsurance, copay, deductibles, authorization requirements, etc
- Initiate, follow-up, and secure prior authorization, predetermination, or medical review including reviewing and obtaining clinical documents for submission purposes
- Communicate with patients, referral sources, other departments, and any other external and internal customers regarding status of referral, coverage and/or other updates as needed
- Generate new patient start of care paperwork
Medical Assistant
CPCMG
Escondido, CA
08.2021 - 04.2023
- Administer medication and vaccinations (with verification of medication and dose prior to administration)
- Performs skin tests and performs ear lavage to remove impacted cerumen using non-invasive technique
- Collect urine, sputum and stool specimens by non-invasive techniques
- Insures lab specimens are correctly obtained and labeled and lab requisitions are correctly completed
- Perform simple laboratory and screening tests
- Accurately collect and record patient data including height, weight, temperature, pulse, respiration rate and blood pressure, and basic information about the presenting and previous conditions
Medical Assistant Intake
Notre Dame Behavioral Health
Surprise, AZ
01.2021 - 04.2021
- Medical Assistance: deliver basic medical assistant duties, such as but not limited to; Taking basic vitals and inputting into EMR
- Customer Service: meet or exceed every patient's expectations by providing optimal and friendly customer service and care
- Administrative Tasks: such as but not limited to; maintaining front desk, check-in & check-out of patients, follow up calls to patients, submitting lab and medication orders, inventorying supplies & products
- Marketing: participate in marketing campaigns and product launches
Medical Assistant
CPCMG
Poway, CA
01.2019 - 06.2020
- Administer medication and vaccinations (with verification of medication and dose prior to administration)
- Performs skin tests and performs ear lavage to remove impacted cerumen using non-invasive technique
- Collect urine, sputum and stool specimens by non-invasive techniques
- Insures lab specimens are correctly obtained and labeled and lab requisitions are correctly completed
- Perform simple laboratory and screening tests
- Accurately collect and record patient data including height, weight, temperature, pulse, respiration rate and blood pressure, and basic information about the presenting and previous conditions
Education
Diploma - Medical Assisting
Brightwood College
Vista, CA09.2018
HS Diploma -
Escondido Charter High School
Escondido, CA06.2011
Skills
- Communication skills
- Leadership
- Customer Service
- Adaptability and flexibility
- Organizational Skills
- Conflict Management
- Office Experience
- Attention to Detail
- Conscientiousness
- Microsoft
- Epic CRM system proficiency
- Punctuality and reliability
- Scheduling
Awards
Employee of the Quarter, CPCMG Poway
Languages
English, Fluent - Reading, Writing, Speaking
Timeline
Customer Service Representative - Remote
TEKsystems - Sharp Health Plan
09.2024 - Current
Intake Coordinator
Aspen Infusion
05.2023 - 05.2024
Medical Assistant
CPCMG
08.2021 - 04.2023
Medical Assistant Intake
Notre Dame Behavioral Health
01.2021 - 04.2021
Medical Assistant
CPCMG
01.2019 - 06.2020
Diploma - Medical Assisting
Brightwood College
HS Diploma -
Escondido Charter High School
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