Healthcare professional transitioning to a technology-focused career in cybersecurity and IT. Proven expertise in patient care coordination, information management, and problem-solving. Skilled at ensuring compliance and improving processes. Currently pursuing an Associate of Science in Cyber and Network Security to build a strong foundation in technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Epic Go-Live Consultant
Emory Healthcare
10.2023 - Current
Collaborated with cross-functional teams to enhance user training and support during go-live phases.
Led Epic system implementations, ensuring seamless integration across clinical and operational workflows.
Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.
Help Desk Technician
Emory Healthcare
04.2023 - Current
Troubleshoot problems, provide technical assistance, and manage support tickets within the Zendesk system.
Troubleshot hardware and software issues to ensure minimal downtime for users.
Provided technical support via phone, email, and in-person interactions to diverse user groups.
Patient Care Coordinator
Emory Healthcare
04.2022 - Current
Acted as a liaison between patients, providers, and staff to ensure smooth communication
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Ensured compliance with regulatory standards and maintained confidentiality of health records
Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
COVID Testing and Management
Emory Healthcare
03.2021 - 04.2022
Collected and prepared COVID-19 test specimens, ensuring strict adherence to infection control protocols
Logged and tracked patient data for accurate and timely testing results
Supported patients with clear instructions regarding testing procedures and follow-up actions
Maintained a safe and sanitized environment to minimize risks of cross-contamination
Medical Assistant
Emory Healthcare
09.2018 - 03.2021
Educated patients on medications and post-visit care plans
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Maintained inventory, vaccine logs, and updated patient records