Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRITTANY HALL

Atlanta,GA

Summary

Healthcare professional transitioning to a technology-focused career in cybersecurity and IT. Proven expertise in patient care coordination, information management, and problem-solving. Skilled at ensuring compliance and improving processes. Currently pursuing an Associate of Science in Cyber and Network Security to build a strong foundation in technology.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Epic Go-Live Consultant

Emory Healthcare
10.2023 - Current
  • Collaborated with cross-functional teams to enhance user training and support during go-live phases.
  • Led Epic system implementations, ensuring seamless integration across clinical and operational workflows.
  • Improved workflow efficiency by implementing and optimizing Epic systems for healthcare organizations.

Help Desk Technician

Emory Healthcare
04.2023 - Current
  • Troubleshoot problems, provide technical assistance, and manage support tickets within the Zendesk system.
  • Troubleshot hardware and software issues to ensure minimal downtime for users.
  • Provided technical support via phone, email, and in-person interactions to diverse user groups.


Patient Care Coordinator

Emory Healthcare
04.2022 - Current
  • Acted as a liaison between patients, providers, and staff to ensure smooth communication
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Ensured compliance with regulatory standards and maintained confidentiality of health records
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

COVID Testing and Management

Emory Healthcare
03.2021 - 04.2022
  • Collected and prepared COVID-19 test specimens, ensuring strict adherence to infection control protocols
  • Logged and tracked patient data for accurate and timely testing results
  • Supported patients with clear instructions regarding testing procedures and follow-up actions
  • Maintained a safe and sanitized environment to minimize risks of cross-contamination

Medical Assistant

Emory Healthcare
09.2018 - 03.2021
  • Educated patients on medications and post-visit care plans
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Maintained inventory, vaccine logs, and updated patient records

Education

Associate of Science - Cyber and Network Security

Cambridge College of Healthcare & Technology
Delray Beach, FL
12.2024

Medical Assistant Certificate - undefined

Georgia Piedmont
Clarkston, GA
05.2016

Skills

  • EPIC
  • EClinicals10
  • Cybersecurity fundamentals
  • Critical thinking
  • Attention to detail
  • Teamwork
  • Adaptability

Certification

Registered Medical Assistant (RMA)

Timeline

Epic Go-Live Consultant

Emory Healthcare
10.2023 - Current

Help Desk Technician

Emory Healthcare
04.2023 - Current

Patient Care Coordinator

Emory Healthcare
04.2022 - Current

COVID Testing and Management

Emory Healthcare
03.2021 - 04.2022

Medical Assistant

Emory Healthcare
09.2018 - 03.2021

Associate of Science - Cyber and Network Security

Cambridge College of Healthcare & Technology

Medical Assistant Certificate - undefined

Georgia Piedmont