Brittany Harris
Louisa,KY
Summary
A responsible and motivated student eager to transfer educational knowledge to the workplace. As a compassionate and informed medical assistant student, I possess practical experience in patient care, clinical procedures, and administrative duties. I excel in adapting to fast-paced healthcare settings, underscoring my dedication to delivering exceptional patient care.
I am wanting to work in Medical field because I want to feel like I can make a difference and I love taking care of other people.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
GC Services
Huntington, WV
12.2022 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service-related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Consulted with customers to resolve service and billing issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Associate
Smithfield
Grayson, KY
05.2022 - 10.2022
- Packaged and labeled hams according to customer orders.
- Inspected hams for quality assurance prior to packaging.
- Maintained a clean and safe working environment by complying with safety regulations and procedures.
- Ensured that all product labels were accurate and up-to-date with the latest information.
- Used hand tools such as knives, scissors, saws, and box cutters to open boxes of raw materials or finished goods.
Sales Associate
Walmart
Louisa, KY
03.2021 - 01.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Caregiver
Village Caregiving
Ashland, KY
09.2020 - 03.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Supported bathing, dressing and personal care needs.
- Followed care plan and directions to administer medications.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Education
Associate of Applied Science - Medical Assisting
Sullivan College of Technology And Design
Louisville, KY11-2024
High School Diploma -
Holly Pond High School
Holly Pond, AL05-2011
Skills
- Product Upselling
- Quality Assurance
- Call Control
- Complaint resolution
- Technical Support
- Customer Service
- Patient Companionship
- Basic Housekeeping
- Compassionate client care
- Relationship Building
- Patient care and companionship
- Medication Administration
- First aid and safety
- Direct Patient Care
- Respectful and Compassionate
- Elderly Care
- Empathetic listening
- Strong Ethics
- Data Entry
- CPR
- Certified in Basic Life Support (BLS)
- Vital sign monitors
- Medical records confidentiality
- Insurance Verification
- Understanding of medical laws
- Basic computer skills
- Script Reading
Accomplishments
- In Fall semester 2024 I received nomination for National Honor Society of Leadership and Success.
Certification
- CPR certification ( BLS)
Affiliations
As a sports mom with two kids and an 8-month-old, plus being a bonus mom, I'm always on the move, so chaos and change are second nature to me. I've been a surrogate mother twice because I love helping others. I'm set to graduate with my degree in November and aim to further my education to become a NICU Registered Nurse. I'm scheduled to take my CMA exam at the start of November. I am personable and get along well with others.
Timeline
Call Center Representative
GC Services
12.2022 - Current
Associate
Smithfield
05.2022 - 10.2022
Sales Associate
Walmart
03.2021 - 01.2022
Caregiver
Village Caregiving
09.2020 - 03.2021
Associate of Applied Science - Medical Assisting
Sullivan College of Technology And Design
High School Diploma -
Holly Pond High School