Brittany Hartung
Elkton,MD
Summary
Highly motivated independent worker with 8+ years of customer account experience in a fast-paced ever-changing setting. Keen attention to detail with the ability to analyze customer accounts and prioritize issues based on urgency. Incredibly resourceful, strongly emphasizing continuous product knowledge and cross-team collaboration to ensure the best customer experience and problem-solving.
Overview
9
9
years of professional experience
Work History
Client Onboarding Specialist
Corporation Service Company (CSC Global)
05.2024 - Current
- Manage up to 300 new client business licenses from the initial filing through to completion
- Work side by side with CSRs, Project managers, and workflow coordinators to collect client data
- Assist the Full Service team in expedited projects to ensure priority filings are completed prior to the due date
- Actively use resources to obtain license evidence, invoices, and forms
- Contribute to weekly meetings to ensure client information and statuses are relayed and transitioned properly
- Communicate with many Jurisdictions to guarantee filing instructions and payment information
- Complete payment transactions on behalf of the client and accurately invoice the service
Customer Service Associate
Corporation Service Company (CSC Global)
09.2021 - 05.2024
- Managed daily renewals of business license assignments
- Assisted in training new employees for special projects
- Collaborated with Customer Service Representatives to audit and clean up account portfolios
- Effectively communicated with jurisdictions country wide to obtain appropriate documents and filing requirements
- Applied credit card and ACH payments appropriately
Customer Solution Specialist
Capital One
06.2020 - 09.2021
- Efficiently received 70+ inbound calls per day to service customer account needs using appropriate technological resources
- Assisted with basic system troubleshooting
- Helped triage customer account issues
- Tested alternate methods to fix online account problems and escalated the situation promptly to track pending known issues
- Assisted customers with personal account opening and closing while providing correct account disclosures
- Created cases for further review and research
- Filed ACH and debit card disputes when necessary
- Provided accurate product knowledge in a timely manner
Mid Customer Accounts Representative
Contemporary Staffing Services
03.2019 - 06.2020
- Company Overview: Contract with Honda Financial Services
- Handled inbound and outbound phone calls to assist in collecting payments on escalated accounts
- Made practical payment arrangements to cure accounts promptly
- Used account recognition to prioritize and distribute cases based on delinquency
- Used skip tracing tools to collect contact information for customers when necessary
- Reported on Voluntary Surrenders and followed up with car dealers for appropriate paperwork
- Verified insurance information and followed up with the customer for any deficiency balances
- Contract with Honda Financial Services
- Trained new hires on internal processes and systems, promoting a smooth onboarding experience for all team members.
Senior Teller
The Columbia Bank
07.2016 - 11.2017
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Ordered cash weekly if needed and verified shipments
Education
B.A. - Psychology
University of Delaware
01.2016
Skills
- Initiative
- Client Service
- Teamwork
- Human Relations Skills
- Continuous Education
- Communication Skills
- Customer Experience
- Research and Analysis
- Documentation and recordkeeping
Timeline
Client Onboarding Specialist
Corporation Service Company (CSC Global)
05.2024 - Current
Customer Service Associate
Corporation Service Company (CSC Global)
09.2021 - 05.2024
Customer Solution Specialist
Capital One
06.2020 - 09.2021
Mid Customer Accounts Representative
Contemporary Staffing Services
03.2019 - 06.2020
Senior Teller
The Columbia Bank
07.2016 - 11.2017
B.A. - Psychology
University of Delaware
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