BRITTANY HEARST
Hampton,GA
Summary
Senior Property Manager with over 12 years of experience managing commercial office, medical office, retail, and mixed-use properties. Expertise in financial management, budgeting, CAM reconciliations, lease administration, capital improvement projects, vendor contract negotiations, tenant relations, and operational oversight. Proven success managing multi-site portfolios, improving operational efficiencies, recovering over $400,000 in outstanding receivables, and maintaining high occupancy while ensuring compliance with lease agreements, regulatory standards, and ownership objectives. Skilled in Yardi, financial reporting, budget forecasting, and cross-functional leadership.
Overview
14
14
years of professional experience
Work History
Senior Property Manager
SK Commercial Realty
12.2024 - Current
- Decreased reporting errors by 15% through precise creation of financial statements using accounting software.
- Directed budget management and financial reporting for numerous properties.
- conduct annual tenant reconciliation.
- Conducted vendor negotiations aimed at securing repair, renovation, and landscaping services.
- Coordinated tenant relations, tackling issues efficiently to boost satisfaction and retention rates.
- Supervised property staff, facilitating mentorship and training to optimize service delivery and operational efficiency.
- Established annual budget, managing scheduled expenditures and receiving monthly rent from tenants.
Contracts Manager
Portman Holdings
02.2024 - 11.2024
- Orchestrated contract terms negotiation to meet organizational goals and adhere to legal standards.
- Created and managed contract management systems to facilitate enhanced document tracking and compliance.
- Engaged with cross-functional teams to confirm synchronization on contract deliverables and timelines.
- Reviewed vendor proposals to discover cost-saving opportunities while ensuring adherence to quality standards.
- Negotiated contract terms to align with organizational objectives and legal requirements.
- Developed and maintained contract management systems for enhanced document tracking and compliance.
Senior Property Manager
Caddis Management
04.2023 - 02.2024
- Maintained meticulous documentation of transactions encompassing rent payments, delinquencies, and vendor invoices.
- Oversaw daily operations of medical office properties, ensuring compliance with health regulations and standards.
- Captured over $400,000 in outstanding payment collections
- Reviewed operational metrics for multiple retail and mixed-use properties accommodating 450 tenants.
- Supervised daily operations of medical office properties, guaranteeing conformity with health regulations and standards.
Property Manager
Saglo Development
03.2020 - 03.2023
- Generated monthly reports for property owners detailing occupancy rates, financial performance, and maintenance activities
- Managed daily operations for retail and mixed-use properties, ensuring optimal tenant satisfaction.
- Prepared budget, assessed expenditures, and variances
- Organized regular maintenance, major repairs, and capital improvement projects
- Coordinated budgeting and financial reporting for multiple properties, improving accuracy of forecasts.
Technical Account Manager
Yardi Systems
06.2018 - 02.2020
- Amplified client knowledge by 25% through execution of engaging product training and demonstration initiatives
- Managed project schedules, achieving timely deliveries and enforcing strict quality standards
- Cultivated lasting collaborator relationships for goal attainment and revenue growth
- Developed and executed solutions to over 80 customer needs and drivers through hands-on engagement
- Analyzed customer needs to deliver tailored software implementations and support.
- Oversaw client relationships while securing alignment with Yardi systems' solutions and services.
- Managed client relationships, ensuring alignment with Yardi Systems' solutions and services.
Leasing Manager- Property Manager
Trinity Properties
05.2012 - 06.2018
- Orchestrated innovative leasing strategies to attain 92% occupancy rate
- Upheld 85% customer retention rate
- oversaw property delinquency rate.
- Secured precision in handling all transaction documents pertaining to tenants’ rent and late payments across 420 units.
- Oversaw leasing operations for multi-family and single-family properties, ensuring compliance with regulations.
- Developed and implemented marketing strategies to enhance property visibility and attract prospective tenants.
Education
Master of Arts - Public Administration And Services
Argosy University
Atlanta, GABachelor of Arts - Criminal Justice
Fort Valley State University
Fort Valley, GASkills
- Budget management
- Asset management
- Vendor management
- Financial analysis
- Budget development
- Manage Capital Projects
- Operational efficiency management
- Tenant billing reconciliations
- Customer service
- Tenant relations
- Property management expertise
KEY ACHIEVEMENTS
- Enhanced Client Knowledge: Boosted client comprehension by 30% through product trainings.
- Negotiation Success: Increased revenue by $50,000 through effective vendor negotiations.
- Outstanding Payment Recovery: Collected over $400,000 in outstanding payments within 5 months.
- High Occupancy Management: Managed 104 commercial tenant sites, maintaining 95% occupancy.
- Payment Collections: Secured over $400,000 in outstanding payment collections.
- Occupancy Strategy: Achieved a 92% occupancy rate using innovative leasing strategies.
Timeline
Senior Property Manager
SK Commercial Realty
12.2024 - Current
Contracts Manager
Portman Holdings
02.2024 - 11.2024
Senior Property Manager
Caddis Management
04.2023 - 02.2024
Property Manager
Saglo Development
03.2020 - 03.2023
Technical Account Manager
Yardi Systems
06.2018 - 02.2020
Leasing Manager- Property Manager
Trinity Properties
05.2012 - 06.2018
Master of Arts - Public Administration And Services
Argosy University
Bachelor of Arts - Criminal Justice
Fort Valley State University