Hi, I’m
Brittany Hedges
Slidell,LA
Summary
Dynamic professional with a proven track record in the United States Coast Guard as a Work Life Counselor, adept at motivational interviewing and empathy development. Excelled in roles requiring the ability to analyze needs and deliver solutions that enhanced wellness and team performance. Skilled in nutrition coaching and leading by example, significantly improving client retention and team productivity.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
years of professional experience
Work History
United States Coast Guard
Work Life Counselor
02.2021 - 05.2024
Job overview
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Adapted counseling techniques to best suit individual needs of each client.
Walgreens
Shift Lead Manager
03.2019 - 04.2022
Job overview
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised ongoing daily production phases.
- Trained and mentored new employees to maximize team performance.
Fast Trip
Customer Service
08.2014 - 05.2017
Job overview
- Provided exceptional customer service for ideal experiences.
- Increased client retention by providing superior customer service.
- Improved customer service rankings by resolving issues quickly and accurately.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Supervised and trained staff on product knowledge and customer service.
Education
Grand Canyon University, Phoenix, AZ
Bachelor of Science from Counseling Psychology
05-2024
University Overview
- Relevant Coursework: Communications
- Ranked in Top 100% of class
- 4.0 GPA
- Honoree of Communication Acheivment
Skills
- Relaxation techniques
- Self-awareness
- Nutrition coaching
- Motivational interviewing
- Behavior modification
- Empathy development
- Boundary setting
- Health and wellness
Timeline
Work Life Counselor
United States Coast Guard
02.2021 - 05.2024
Shift Lead Manager
Walgreens
03.2019 - 04.2022
Customer Service
Fast Trip
08.2014 - 05.2017
Grand Canyon University
Bachelor of Science from Counseling Psychology
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