Brittany Hegle
Highland,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Two Sisters Cleaning
02.2018 - 07.2024
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
Assistant Daycare Teacher
Comet Counting
10.2014 - 09.2017
- Promoted learning and social development through structured and unstructured playtime.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Home Health Aide
Country Homes
05.2011 - 10.2014
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Education
Skills
- Computer skills
- Communication skills
- Appointment Scheduling
- Customer service
- Report Generation
- Hospitality
- Typing
- Writing skills
- Childcare
- Data Collection
- Paperwork Processing
- Product Knowledge
Timeline
Customer Service Representative
Two Sisters Cleaning
02.2018 - 07.2024
Assistant Daycare Teacher
Comet Counting
10.2014 - 09.2017
Home Health Aide
Country Homes
05.2011 - 10.2014
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