Brittany Henderson
Customer Service Specialist
Farmington Hills,MI.
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Only One Collection LLC
01.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Home Health Aide
WellsBrooke
03.2015 - 04.2020
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Accompanied patients to doctor appointments, shopping errands, and extra curricular activities.
- Maintained a log of daily completed tasks.
Resident Care Technician
Lakeland House Assisted Living
12.2013 - 03.2015
- Cared for clients involved in motor vehicle accidents.
- Assisted with feeding through peg tubes and physical transfers using a Hoyer lift.
- Administered medications on a timely schedule as prescribed by the medical plan.
- Recorded vital signs and monitored residents to identify responses to medications and reported unexpected reactions.
Resident Care Assistant
Jewish Senior Life
03.2012 - 11.2013
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
- Documented care actions by completing records and logs in medical software system.
- Assisted with patient transfer and ambulation.
- Scheduled and accompanied client to medical appointments.
- Performed light housekeeping task around the living space.
Receptionist
Optimum Resources
07.2006 - 05.2012
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided primary customer support to internal and external customers.
- Maintained and processed invoices, deposits and money logs.
Education
Associate of Science -
Wayne County Community College District
Detroit, MI 09.2016 - 05.2018
Skills
Data entry expertise
Sales support
Administrative skills
Problem-solving skills
Adaptability and flexibility
Time management
Customer relations
Decision-making
Computer proficiency
Scheduling
Paperwork processing
De-escalation techniques
Timeline
Store Manager
Only One Collection LLC
01.2022 - Current
Associate of Science -
Wayne County Community College District
09.2016 - 05.2018
Home Health Aide
WellsBrooke
03.2015 - 04.2020
Resident Care Technician
Lakeland House Assisted Living
12.2013 - 03.2015
Resident Care Assistant
Jewish Senior Life
03.2012 - 11.2013
Receptionist
Optimum Resources
07.2006 - 05.2012
Similar Profiles
CHELSEA JONESCHELSEA JONES
Quality Control Lead Inspector and Packer at Winston Collection LLCQuality Control Lead Inspector and Packer at Winston Collection LLC
Bryan FowlerBryan Fowler
Senior Infrastructure and Cloud Architect at Kessler Collection, LLCSenior Infrastructure and Cloud Architect at Kessler Collection, LLC
Erin PierceErin Pierce
Owner at Organized Chaos Collection LLCOwner at Organized Chaos Collection LLC
Beverly JohnsonBeverly Johnson
Payroll Administrator at Dearborn Midwest CompanyPayroll Administrator at Dearborn Midwest Company
Julia FerraraJulia Ferrara
Medicare Quality Operations, Pharmacy Specialist at Priority HealthMedicare Quality Operations, Pharmacy Specialist at Priority Health