Brittany Hernandez
Rosenberg,TX
Summary
Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.
Overview
7
7
years of professional experience
Work History
Specialty Treatment Coordinator
Fort Bend Dental
08.2023 - Current
- Improved patient retention by providing excellent customer service and establishing rapport with clients.
- Streamlined dental office operations through efficient scheduling and coordinating appointments.
- Provided support during dental procedures as needed, enhancing overall patient experience during their visits to the clinic.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed patient billing processes for timely, accurate payments.
- Work for the Specialty team, Endodontic and Periodontal dentist.
- Presented fee for service treatment plans for both endodontic and periodontal.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Treatment Coordinator
MADE YA SMILE
07.2021 - 07.2023
- Present treatment plans to patients
- Handled AR reports 30+,90+ days
- Appealed denied claims
- Check in/out patients
- Collect patients balances
- Mail out statements
- Verify patient's insurance policies
- Manage patient scheduling and payment schedules
- Respond to doctor and patient inquiries
- Responsible for paying vendor invoices
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
Dental Treatment Coordinator
ALIANA FAMILY DENTAL
03.2020 - 07.2021
- Handled AR reports
- Discuss treatment options for every patient that needed treatment followed by the dentist
- Checking patient's temperatures due to covid
- Insurance eligibility verification
- Handled claim appeals
- Verify patients insurance policies before their appointments
- Offered and discussed third party financial choices
Dental Treatment Coordinator
MINT DENTISTRY
10.2017 - 03.2020
- Scheduled, rescheduled and handled canceled appointments for patients
- Explained treatment procedures and instructed patients on home care guidelines
- Kept the office lobby clean and stalked after every patient
- Maintained and managed patient records in compliance with security
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Education
High School Diploma -
B F TERRY HIGH
Rosenberg, TX05.2012
Skills
- Professional phone etiquette
- Customer and client relations
- Excellent verbal and written communication skills
- Good organizational skills
- Superior interpersonal and customer service skills
Timeline
Specialty Treatment Coordinator
Fort Bend Dental
08.2023 - Current
Dental Treatment Coordinator
MADE YA SMILE
07.2021 - 07.2023
Dental Treatment Coordinator
ALIANA FAMILY DENTAL
03.2020 - 07.2021
Dental Treatment Coordinator
MINT DENTISTRY
10.2017 - 03.2020
High School Diploma -
B F TERRY HIGH
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