Brittany Hernandez
Bountiful,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Bilingual CSR
Bank of America
El Paso, TX
03.2025 - 05.2025
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative
T-Mobile
Midvale, Utah
07.2024 - 05.2025
- Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Conducted regular follow-up calls to ensure customer satisfaction with purchased products or services.
CSR
Maximus Federal Services
Sandy, UT
08.2021 - 04.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Woods Cross High School
Woods Cross, UT06.2021
Skills
- Multitasking and Prioritization
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- De-escalation Techniques
Additional Information
Bilingual Certificate
Languages
2
Timeline
Bilingual CSR
Bank of America
03.2025 - 05.2025
Sales Representative
T-Mobile
07.2024 - 05.2025
CSR
Maximus Federal Services
08.2021 - 04.2022
High School Diploma -
Woods Cross High School
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