BRITTANY HERNANDEZ
Hartford,CT
Summary
Customer service representative with a strong background in building relationships and enhancing client satisfaction. Proven ability to foster partnerships and support team objectives. Committed to contributing to company success through effective communication and collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Waste management
Windsor, Connecticut
01.2026 - Current
- Resolved service issues through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with service inquiries and account information.
- Processed customer requests using Acorn , MAS and sales force software efficiently.
Receptionist
Ear, Nose & Throat Institute of Connecticut
Farmington, Connecticut
01.2024 - 01.2026
- Greet and register patients, verify demographics, and update medical records accurately.
- Handle incoming calls, triage patient needs, and route inquiries to medical staff.
- Coordinated appointment confirmations and schedules to optimize clinical flow for ENT providers.
- Ensured a clean, professional front desk environment to improve patient experience.
- Processed payments and addressed insurance-related inquiries to facilitate patient transactions.
Sales Associate
Snipes
Manchester, CT
01.2024 - 09.2024
- Assisted customers in selecting footwear and apparel based on their needs.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
Customer Service Specialist
Starling Physicians
11.2022 - 09.2023
- Resolved patient billing inquiries, insurance questions, and account updates to enhance patient satisfaction.
- Assisted patients with billing inquiries, insurance questions, and account updates.
- Delivered high-quality service through effective problem-solving and communication, contributing to patient trust.
- Managed call center operations and addressed escalated patient concerns to ensure timely resolutions.
Patient Financial Counselor ER Dept
Hartford Hospital
Hartford, Connecticut
04.2021 - 11.2022
- Registered emergency department patients by collecting demographic and insurance information.
- Coordinated payment plans for patients, facilitating access to necessary medical services.
- Provided financial counseling to patients, helping them understand their options and responsibilities.
- Registered emergency department patients by collecting demographic and insurance information.
- Collaborated with clinical teams to streamline patient processing, enhancing overall patient experience.
- Updated patient records and maintained HIPAA compliance at all times.
Education
Sterile Process & Distribution
Manchester Community College
Manchester, CT 01.2026 - 05.2026
High School Diploma -
Greater Hartford Academy of the Arts
Hartford, CTSkills
- Patient registration
- Patient Financial Counseling
- Claims processing
- Customer Service Management
- Billing Support
- EMR/EHR Systems
- HIPAA Compliance
- Data accuracy
- Call center management
- Issue resolution
- Appointment management
- Appointment scheduling
- Customer Service Management
- Appointment scheduling
Timeline
Customer Service Representative
Waste management
01.2026 - Current
Sterile Process & Distribution
Manchester Community College
01.2026 - 05.2026
Sales Associate
Snipes
01.2024 - 09.2024
Receptionist
Ear, Nose & Throat Institute of Connecticut
01.2024 - 01.2026
Customer Service Specialist
Starling Physicians
11.2022 - 09.2023
Patient Financial Counselor ER Dept
Hartford Hospital
04.2021 - 11.2022
High School Diploma -
Greater Hartford Academy of the Arts