Dedicated customer service representative with proven skills in active listening and problem-solving. Expertise in HIPAA compliance and relationship building, committed to enhancing customer satisfaction in every interaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Get Well Medical
01.2024 - 01.2026
Respond to 60-70 phone calls per day, providing exceptional customer service in every interaction.
Answer customers emails properly, addressing their inquiries and concerns professionally.
Handle emotionally challenging, intense, and stressful situations with grace and resilience.
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
Member Service Representative
Florida Blue
09.2022 - 01.2024
Provided exceptional customer support to members, resolving inquiries and enhancing satisfaction.
Assisted members in navigating health plan options, ensuring understanding of benefits and coverage.
Provide accurate information about program eligibility, application process, documentation requirements, and benefit timelines
Document all customer interactions accurately in call center systems and case tracking tool
Managed approximately 70-90 calls per day from customers
Patient Access Scheduler
Wellness Care
01.2020 - 08.2022
Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
Verified insurance information and obtained pre-authorizations to enhance patient access and care continuity.
Educate patients on self-services options and address inquiries.
Maintain a quality score of 95 or higher while meeting performance metrics