Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darvella Robinson

Rowlett,TX

Summary

Dedicated customer service representative with proven skills in active listening and problem-solving. Expertise in HIPAA compliance and relationship building, committed to enhancing customer satisfaction in every interaction.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Get Well Medical
01.2024 - 01.2026
  • Respond to 60-70 phone calls per day, providing exceptional customer service in every interaction.
  • Answer customers emails properly, addressing their inquiries and concerns professionally.
  • Handle emotionally challenging, intense, and stressful situations with grace and resilience.
  • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Member Service Representative

Florida Blue
09.2022 - 01.2024
  • Provided exceptional customer support to members, resolving inquiries and enhancing satisfaction.
  • Assisted members in navigating health plan options, ensuring understanding of benefits and coverage.
  • Provide accurate information about program eligibility, application process, documentation requirements, and benefit timelines
  • Document all customer interactions accurately in call center systems and case tracking tool
  • Managed approximately 70-90 calls per day from customers

Patient Access Scheduler

Wellness Care
01.2020 - 08.2022
  • Scheduled patient appointments using electronic health record systems to optimize clinic workflow.
  • Verified insurance information and obtained pre-authorizations to enhance patient access and care continuity.
  • Educate patients on self-services options and address inquiries.
  • Maintain a quality score of 95 or higher while meeting performance metrics
  • Worked within Epic

Education

High School Diploma -

Madison High
Tallulah, LA
05-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Transaction processing
  • Complaint handling
  • Relationship building
  • Customer support
  • HIPAA compliance
  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Problem-solving
  • Patient check-in
  • Electronic health records
  • Registration and admissions

Timeline

Customer Service Representative

Get Well Medical
01.2024 - 01.2026

Member Service Representative

Florida Blue
09.2022 - 01.2024

Patient Access Scheduler

Wellness Care
01.2020 - 08.2022

High School Diploma -

Madison High
Darvella Robinson