Brittany Hoffman
Piedmont,AL
Summary
Ambitious and reliable individual with a strong work ethic. Committed to delivering high-quality customer service and creating positive experiences, while continuously learning and improving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Tier III
Genesco
09.2023 - Current
- Managed multiple interactions, consistently meeting performance metrics.
- Documented interactions accurately for seamless follow-up.
- Maintained comprehensive product knowledge to enhance customer assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative (Sales), Technical Support Representative
Concentrix
11.2020 - 10.2022
- Guided customers through technical difficulties with patience and professionalism, ensuring effective resolutions.
- Maintained expertise on company products to deliver accurate information consistently.
- Addressed customer concerns promptly, providing clear explanations of technical solutions.
- Calculated order totals accurately, updated accounts, and managed detailed inventory records.
Education
Associate of Science - Veterinary Technician
Penn Foster
01-2027
Medical Assisting -
Everest University
01.2013
High School Diploma -
FSCJ
01.2012
Skills
- Electronic medical records management
- Critical thinking
- Active listening
- Client communication
- Data entry and analysis
- Microsoft Excel proficiency
- Billing and invoicing expertise
- Customer service
References
Angela Cobb-Fleming
Director of Angel Paws Animal Rehab & Rescue
256-310-3722
Kayla Parris
Friend/Rescue
256-610-3977
Timeline
Customer Service Representative Tier III
Genesco
09.2023 - Current
Customer Service Representative (Sales), Technical Support Representative
Concentrix
11.2020 - 10.2022
Associate of Science - Veterinary Technician
Penn Foster
Medical Assisting -
Everest University
High School Diploma -
FSCJ