Brittany Hoffman
Piedmont
Summary
Ambitious and reliable individual with a strong work ethic. Committed to delivering high-quality customer service and creating positive experiences, while continuously learning and improving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Tier III
Genesco
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving customer issues with empathy, resulting in increased loyalty and repeat business.
- Managing up to three chats at a time and maintaining metrics.
- Properly documenting interactions for follow up.
- Keeping up with product knowledge to better assist customers.
Customer Service Representative (Sales), Technical Support Representative
Concentrix
01.2021 - 2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Promoted ongoing sales, promotions and upcoming events.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Delivery Driver
Papa Johns
01.2019 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
High School Diploma -
FSCJ
01.2012
Medical Assisting - undefined
Everest University
01.2013
Associate of Science - Veterinary Technician
Penn Foster
01-2027
Skills
- Animal handling
- Medication administration
- Critical thinking
- Active listening
- Client communication
- Data entry
- Microsoft excel
- Billing and invoicing
Timeline
Customer Service Representative Tier III
Genesco
01.2023 - Current
Customer Service Representative (Sales), Technical Support Representative
Concentrix
01.2021 - 2023
Delivery Driver
Papa Johns
01.2019 - 01.2023
Medical Assisting - undefined
Everest University
High School Diploma -
FSCJ
Associate of Science - Veterinary Technician
Penn Foster
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