CALA PIERCE
Las Vegas,NV
Summary
Highly organized and detail-oriented client service representative with exceptional communication skills. Efficiently manages administrative tasks in fast-paced environments. Proven track record of delivering excellent customer service and resolving issues effectively. Adept at multitasking and prioritizing workload to meet deadlines and exceed expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
A Cat Hospital
Henderson, NV
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Four Corners Veterinary Hospital
Concord, CA
05.2022 - 01.2024
- Gained 2 years of experience as a receptionist, maintaining professionalism and excellent customer service using the Cornerstone software and taking payments with Care Credit
- Managed multi-line phone system, effectively transferring calls and taking accurate messages
- Utilized strong organizational skills to schedule appointments and maintain the office calendar
- Delivered exceptional administrative support by efficiently managing correspondence and opening and closing as a key holder
- Gained extensive customer service skills through interacting with clients and addressing their needs
- Developed strong organizational skills by managing appointments and maintaining the reception area
- Demonstrated effective communication abilities by relaying messages and information to staff members
- Showcased adaptability and flexibility by handling various tasks and assisting different departments when needed.
Externship Receptionist
Antioch Veterinary Hospital
Antioch, CA
09.2021 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Certificate Of Completion - Medical Office Administration
Unitek College
Concord, CA11.2021
Los Medanos Community College
Pittsburg, CADiploma -
Concord High School
Concord, CA06.2018
Skills
- Organized
- Detail-oriented
- Cashier
- Stocking
- Excellent communication skills
- Patient intake methods
- Telephone etiquette
- Appointment management
- File creation
- ICD-10 coding
- CPT coding
- HCPCS coding
- MS Word
- Excel
- Outlook
- PowerPoint
- Electronic Medical Records management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Payment Processing
- Scheduling
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Team Development
Accomplishments
- Dean's List
- 3.43 GPA
- Office Aid
Timeline
Customer Service Representative
A Cat Hospital
02.2024 - Current
Customer Service Representative
Four Corners Veterinary Hospital
05.2022 - 01.2024
Externship Receptionist
Antioch Veterinary Hospital
09.2021 - 10.2021
Certificate Of Completion - Medical Office Administration
Unitek College
Los Medanos Community College
Diploma -
Concord High School