Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARI GILBERT

Waukesha,WI

Summary

Goal-driven and detailed Client Support Specialist with a solid foundation in food service seeking a position to leverage my skills in customer service, with the ability to move around in an office setting.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Metal-Era/Carlisle
Waukesha, WI
04.2024 - Current
  • Provide excellent customer service, Detail oriented while utilizing several combined programs to swiftly and efficiently expedite orders. Using Microsoft office for customer and employee communications. Processing orders, metal roofing knowledge, attention to detail While entering customer orders. Assisting customers with shipping and tracking of orders.

Customer Service Lead

Ally’s Bistro
Menomonee Falls, WI
01.2016 - Current
  • Provided exceptional customer service to customers. Working both front and back of house while loaching/leading front of the house. Processing credit card and cash transitions efficiently using Micros. Casual dining execution and barista duties, wine service and professional serving skills.

Management / Customer Service

225 South / Mia Famiglia
Waukesha, WI
01.2015 - 01.2019
  • Overseeing and expediting restaurant operations. Managing staff schedules. Processing credit card and cash transactions. Delivering exceptional and courteous service to guests. Promoting guest satisfaction for steady repeat business. Inventory control, and ordering.

Management / Customer Service

Crawdaddy’s Restaurant
West Allis, WI
01.2016 - 01.2018
  • Executed inventory control and budgeting. Increased revenue through the development and marketing for chef featured specials. In House and Social media manager utilizing creative and artistic marketing skills. Staff management to include training and scheduling.

Assistant Admissions Coordinator

Mequon Healthcare Center
Mequon, WI
01.1997 - 01.1999
  • Operating a multi line phone system in health care. Customer care and general office. Various duties related in assisting the Administrator. Processing physician orders and order entry for equipment and office supplies.

Education

Medical Billing/Coding -

Waukesha County Tech College
01.2021

Healthcare Management - undefined

University of Phoenix
01.2010

Skills

  • Customer Service
  • Collaborative
  • Detail - Oriented
  • Adaptable
  • Excellent communication
  • Organized

Timeline

Customer Service Representative

Metal-Era/Carlisle
04.2024 - Current

Customer Service Lead

Ally’s Bistro
01.2016 - Current

Management / Customer Service

Crawdaddy’s Restaurant
01.2016 - 01.2018

Management / Customer Service

225 South / Mia Famiglia
01.2015 - 01.2019

Assistant Admissions Coordinator

Mequon Healthcare Center
01.1997 - 01.1999

Healthcare Management - undefined

University of Phoenix

Medical Billing/Coding -

Waukesha County Tech College
CARI GILBERT