Stacy Summerlin
Eustis,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Mid Florida Materials
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Took and processed dumpster orders in timely manner.
- Processed credit card orders, kept and balanced daily credit card form.
Elementary School Clerk
Wolf Lake Elementary School
02.2019 - 05.2023
- Organized and managed school records, student documentation and administrative communications.
- Fostered operational efficiency and compliance with school policies through effective coordination of office activities.
- Coordinated and scheduled meetings and gathered necessary documentation for upcoming meetings.
- Informed and supported leadership team through consistent communication and administrative support duties.
- Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
- Supported staff on special assignments and projects.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Input data into spreadsheets and databases.
High School Attendance Clerk
University High School
03.2010 - 03.2014
- Called parents and guardians to inquire about late or truant students.
- Answered queries by locating and retrieving necessary files.
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Checked records for accuracy and completeness, and corrected errors.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Accessed and used computer software applications to update and maintain records.
- Input daily attendance information into office database for entire school.
- Paid attention to detail while completing assignments.
Manager
Qwic Food Store
06.2005 - 03.2008
- Oversaw daily production and employees of two different store locations.
- Did weekly store inventory and ordering for two store locations.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale.
Education
Diploma -
Apopka High School
Apopka, FL05.2005
Skills
- Customer Service
- Collecting Data
- Special Requirements
- Greet Guests
- School Policies
- Data Confidentiality
- Calendar Maintenance
- Call Routing
- Clerical Support
- Organized
- Processed Timely Payments
- Balanced Daily Credit Card Form
- Clerical Support
- Organized
- Clerical Support
- Organized
Timeline
Customer Service Representative
Mid Florida Materials
05.2023 - Current
Elementary School Clerk
Wolf Lake Elementary School
02.2019 - 05.2023
High School Attendance Clerk
University High School
03.2010 - 03.2014
Manager
Qwic Food Store
06.2005 - 03.2008
Diploma -
Apopka High School
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