BRITTANY HOLMES
Richmond,Virginia
Summary
Experienced Senior Customer Service Representative with a proven ability to manage complex customer interactions across multiple systems while delivering accurate, empathetic support. Skilled in resolving escalated issues, providing in-depth product guidance, and maintaining the integrity of customer accounts. Recognized for leadership, problem solving and commitment to improving processes and enhancing the overall customer experience. Seeking a career where I am able to apply my experiences in customer service to make a meaningful impact by helping customers navigate situations with confidence and care. A role where my knowledge, listed skills are valued and a continuation in developing while delivering excellent service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Coordinator
Atlantic Union Bank
01.2026 - Current
- Providing product and sales support to ensure customer satisfaction
- Demonstrate leadership by improving processes and enhancing customer experience
- Resolve escalated issues using available resources and follow ups to ensure resolution
- Maintain accuracy integrity and confidentiality of customer information
- Handle inbound and written request while processing multiple transactions across systems
- Compliant, competent and metric driven
- Support projects and pilot programs
- Account maintenance, daily operations
- One on one banking providing financial assistance
SR Coordinator Retail Banker
Capital One Bank
08.2016 - 09.2023
- - Having a passion for delivering WOW customer experiences that leave lasting impressions and build loyalty, successful candidates
- - Superior ability to communicate (written and verbal) and engage with all levels internally and externally
- - Demonstrated ability to present information in a compelling manner that reflects positively on the organization
- - Act as a subject matter expert to effectively partner with customers and departments across Capital One to achieve desired outcomes by clarifying needs and providing appropriate solutions
- - Develop subject matter expertise on the lifestyles and needs of Elite customers
- - Identify and provide feedback internally regarding trends and opportunities
Member Debt Solutions Agent
USAA Bill Gosling
06.2016 - 12.2018
- Member Debt Solutions
- Written and verbal communication about insurance products
- High call volume, fast paced environment
- Customer Service to Military Families
- Negotiations with USAA Products
Education
Business Management
Strayer University
Richmond, VirginiaDiploma - Advance High School
King and Queen Central High School
King and Queen, VirginiaSkills
- Clear verbal and Communication Skills
- Management Skills
- Develop Innovative Solutions
- Customer Service Skills
- Computer Skills
- Assistant Coach/Trainer
- Critical Thinker
- Project Planning
- Troubleshooting
- Presentation Skills
- Detailed
- Flexible
- Volunteering
- Leadership Role
- Bill/Vendor Payments
- Digital Platform
- Maintain office sales/expenditure reports
- Organizational Skills
- Boost Organizational Efficiency
- Meet all Competencies
- Cash handling
- Excellent Work Ethic
- Information & Payroll System
- Programming Scripting and Coding
- Proficient Database Programs
- Microsoft Office Systems including Word, Excel, PowerPoint, and Outlook
Certification
- Support BLS AED
- CPR TSA HOSA
- OSHA Leadership
- Fraternity
Timeline
Client Service Coordinator
Atlantic Union Bank
01.2026 - Current
SR Coordinator Retail Banker
Capital One Bank
08.2016 - 09.2023
Member Debt Solutions Agent
USAA Bill Gosling
06.2016 - 12.2018
Diploma - Advance High School
King and Queen Central High School
Business Management
Strayer University