Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Horaz

Newburgh,NY

Summary

Dedicated and charismatic higher education professional with seven years of experience in enrollment management. Proven expertise in admission counseling, student recruitment, application processing, and essay development. Highly skilled in customer service, with an outgoing and empathetic approach to guiding students through the admission process. Strong communicator with exceptional writing abilities, ensuring clear and supportive interactions. Adept at fostering meaningful connections to help students achieve their academic goals.

Overview

7
7
years of professional experience

Work History

Enrollment Services Counselor

Marist University
Poughkeepsie, NY
11.2022 - Current
  • Manage all incoming and outgoing phone calls from prospective students and families to Marist Admissions.
  • Assist in managing the main Admissions department email inbox.
  • Conduct extensive outgoing call campaigns to prospective students
  • Prepare applications for review through data processing and auditing
  • Create training documents for enrollment services team to increase work efficiency
  • Assists in the testing of new enrollment products and procedures

Senior Admission Counselor

Mount Saint Mary College
Newburgh, NY
09.2018 - 10.2022
  • Manage the successful recruitment of students throughout the Northeast.
  • Assists in the overall planning and coordination of admissions events on and off campus.
  • Updates and maintains onboarding plans for new admissions counselors, and conducts their training.
  • Assists in organizing CRM system outreach for the undergraduate population.
  • Facilitates the department's presence on social media platforms.

Education

Master of Arts - Higher Education Administration - Enrollment

Bay Path University
Longmeadow, MA
05-2024

Bachelor of Arts - Communications - Public Relations & Journalism

Mount Saint Mary College
Newburgh, NY
05-2016

Skills

  • Customer service
  • Strong Mentorship & Relationship-Building
  • Student recruitment
  • Time management and flexibility
  • Detail oriented
  • Communication & Interpersonal skills
  • Distinguished writing skills

Timeline

Enrollment Services Counselor

Marist University
11.2022 - Current

Senior Admission Counselor

Mount Saint Mary College
09.2018 - 10.2022

Master of Arts - Higher Education Administration - Enrollment

Bay Path University

Bachelor of Arts - Communications - Public Relations & Journalism

Mount Saint Mary College

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Brittany Horaz