BRITTANY HOUSTON

Key Responsibilities:

• Greet and check in patients, verify personal and insurance information
• Schedule, confirm, and manage patient appointments
• Answer multi-line phone systems and direct calls appropriately
• Maintain and update patient records in electronic medical systems
• Collect co-pays, process payments, and handle billing inquiries
• Ensure HIPAA compliance and protect patient confidentiality
• Coordinate communication between patients, providers, and staff
• Manage front desk workflow to ensure efficient patient flow
• Handle incoming/outgoing mail, faxes, and office correspondence

Key Responsibilities:

• Process and manage incoming and outgoing patient referrals
• Verify insurance coverage, authorizations, and referral requirements
• Schedule patient appointments with specialists and follow up as needed
• Communicate appointment details, preparation instructions, and updates to patients
• Coordinate with physicians, medical offices, and insurance providers
• Maintain accurate patient records in electronic health record (EHR) systems
• Track referral status and ensure completion of services
• Handle high call volumes while providing excellent customer service
• Ensure compliance with HIPAA and patient confidentiality standards

Key Responsibilities:

• Stock shelves, racks, and displays with merchandise according to company standards
• Organize products to ensure neat, attractive, and easy-to-shop displays
• Set up promotional displays, signage, and seasonal layouts
• Monitor inventory levels and report low or out-of-stock items
• Rotate products and remove damaged or expired merchandise
• Ensure pricing labels and product information are accurate
• Assist with receiving, unpacking, and processing shipments
• Collaborate with store management to improve product placement and sales
• Maintain a clean and organized sales floor