CRISTINA GIBBS
La Mesa,California
Summary
I am seeking a position where I can grow professionally and personally, while further developing my skills, knowledge, and character.
Overview
15
15
years of professional experience
Work History
Patient Coordinator (Bilingual)
MEDICALMEX LLC
04.2022 - Current
- Coordinate all aspects of medical travel for international patients (primarily from the U.S., Canada, and Mexico) seeking surgical procedures in Tijuana.
- Operate in a high-pressure role requiring independence, critical decision-making, and direct reporting to the head of the department.
- Serve as the primary liaison between patients and the medical team, guiding them through pre-op logistics and up to 12 months of post-op care.
- Manage end-to-end logistics including San Diego airport transportation, hotel accommodations, and appointment scheduling.
- Build strong relationships through empathetic communication and organized follow-up across phone, email, and messaging platforms.
- Developed and implemented a patient follow-up system using my own tools, experience, templates, and Zoho email/CRM system to archive and track interactions.
- Collect and manage before-and-after photos and testimonials for digital marketing use.
- Encourage online reviews (Google, Yelp, BBB) and collaborate with the marketing team to share patient success stories.
- Deliver exceptional, remote customer service in a fast-paced environment, resolving concerns and ensuring coordinated care.
- Phone: +52 (664) 889 8942 / +1 (619) 648-9246
Customer Service & Quality Control Agent (Bilingual)
ViaMericas
11.2020 - 01.2023
- Company Overview: Website
- Started in customer service, placing international money transfer orders and resolving transaction issues.
- Promoted in February 2021 to Quality Control Agent; monitored and evaluated calls to identify improvement areas.
- Provided feedback and recommendations to enhance customer service quality and compliance.
- Phone: 800 401 7626 / 664 134 6888
On-Site Hospital Patient Facilitator (Bilingual)
Go Light Bariatrics
06.2019 - 01.2022
- Company Overview: Website
- Greeted and registered arriving patients; facilitated pre-op check-ins and payments.
- Assisted patients and family members in navigating the hospital and local area.
- Interpreted communication between patients and nursing staff.
- Monitored WhatsApp groups and responded to patient concerns during shift.
- Supported patients with local errands (restaurants, pharmacies, ATMs, transportation).
- Phone: 855 991 5300
Assistant (Freelancer) (Bilingual)
Nav-Productions
12.2019 - 08.2020
- Managed messages across social media platforms and provided client support.
- Wrote captions and scheduled content.
- Phone: 619 373 8234
Field Service Representative (Bilingual)
Green Frog Cleaning
02.2018 - 04.2019
- Company Overview: Website
- Conducted inside sales, inbound/outbound calls, and live chat support.
- Resolved appointment conflicts and managed technician schedules.
- Followed up on complaints, handled reviews, and scheduled recurring visits.
- Assisted technicians with real-time logistical issues.
- Phone: 800 438 181 / 619 304 1877
Inside Sales – Mortgage Plans (Bilingual)
MGF Investment Group
07.2017 - 02.2018
- Company Overview: Website
- Made 100+ cold calls per day.
- Followed up with potential clients and set appointments.
- Phone: 951 393 5065
HR Assistant & Planner Assistant (Bilingual)
Ink Throwers
06.2016 - 03.2017
- Company Overview: Website
- Managed reception and visitor logs.
- Supported onboarding, document collection, and induction processes.
- Maintained payroll records, processed resignations, and managed HR documents.
- Phone: (664) 288 8800
Personal Assistant
Cosméticos Y Más
05.2014 - 11.2015
- Company Overview: Website
- Managed customer service, inventory, packaging, and shipping logistics.
- Promoted products via social media and responded to client inquiries.
- Maintained records of sales and cash flow.
- Worked efficiently under pressure.
- Phone: (664) 389 8476
Receptionist
Casa Pedica (Pedicure Clinic / Medical Spa)
11.2012 - 04.2013
- Managed patient scheduling, billing, and front-desk communications.
- Processed payments and maintained records of clinic income and expenses.
Receptionist / Dental Assistant (Bilingual)
Paradise Dental
04.2012 - 11.2012
- Answered phones and managed appointment scheduling.
- Assisted dentists during procedures and sterilized equipment.
Administrative Assistant
Red Logistica (Credit & Collections)
12.2010 - 07.2011
- Provided secretarial and administrative support in a high-pressure environment.
- Delivered excellent customer service and supported collections processes.
- Phone: (664) 684 1242
Education
High School - computer for Offices
Colegio De Bachilleres Del Estado De Baja California, Plantel Tijuana Siglo XXI
Tijuana, B.C.01.2010
Middle School - undefined
Instituto Panamericano
Tijuana, B.C.01.2007
School -
Profesora Josefina Rendón Parra
Tijuana, B.C.01.2004
Skills
- Patient Coordination & Medical Travel Logistics: Experienced in coordinating all aspects of medical travel for international patients, including transportation, lodging, and appointment scheduling
- High-Pressure Decision Making: Proven ability to work independently in fast-paced environments, make critical decisions, and manage complex tasks under pressure with minimal supervision
- Customer Service & Quality Control: Strong background in delivering exceptional service across diverse industries, including healthcare, finance, and hospitality Skilled in monitoring service quality and implementing improvements
- Bilingual Communication (English & Spanish): Fluent in written and spoken English and Spanish, ensuring clear communication across diverse client bases and teams
- CRM & Email Systems Proficiency: Hands-on experience using Zoho CRM, Zoho Mail, and other systems to manage patient records, follow-ups, and communication history
- Administrative & Front Desk Operations: Skilled in managing calendars, processing payments, handling sensitive information, and providing a welcoming environment for clients and patients
- Social Media & Marketing Support: Capable of collecting testimonials, managing reviews, writing social media captions, and supporting marketing teams with client success stories and digital content
- Conflict Resolution & Complaint Handling: Experienced in managing concerns effectively through phone, email, chat, and in-person, always aiming for positive client outcomes
- Organizational & Multitasking Abilities: Highly organized with a keen eye for detail, able to manage multiple responsibilities simultaneously while maintaining quality and efficiency
Languages
Spanish – Native
English – Fluent
Hobbies and Interests
Photography, traveling, and volunteering in the community.
Timeline
Patient Coordinator (Bilingual)
MEDICALMEX LLC
04.2022 - Current
Customer Service & Quality Control Agent (Bilingual)
ViaMericas
11.2020 - 01.2023
Assistant (Freelancer) (Bilingual)
Nav-Productions
12.2019 - 08.2020
On-Site Hospital Patient Facilitator (Bilingual)
Go Light Bariatrics
06.2019 - 01.2022
Field Service Representative (Bilingual)
Green Frog Cleaning
02.2018 - 04.2019
Inside Sales – Mortgage Plans (Bilingual)
MGF Investment Group
07.2017 - 02.2018
HR Assistant & Planner Assistant (Bilingual)
Ink Throwers
06.2016 - 03.2017
Personal Assistant
Cosméticos Y Más
05.2014 - 11.2015
Receptionist
Casa Pedica (Pedicure Clinic / Medical Spa)
11.2012 - 04.2013
Receptionist / Dental Assistant (Bilingual)
Paradise Dental
04.2012 - 11.2012
Administrative Assistant
Red Logistica (Credit & Collections)
12.2010 - 07.2011
Middle School - undefined
Instituto Panamericano
High School - computer for Offices
Colegio De Bachilleres Del Estado De Baja California, Plantel Tijuana Siglo XXI
School -
Profesora Josefina Rendón Parra
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