CRISTINA GIBBS
La Mesa,US
Summary
I am seeking a position where I can grow professionally and personally, while further developing my skills, knowledge, and character.
Overview
16
16
years of professional experience
Work History
Admissions Coordinator
Select Specialty Hospital
555 Washington St, San Diego, Ca 92103
03.2026 - Current
- Lead Conversion Call with Business Development team each morning.
- Verify Medicare benefits and secondary/supplemental insurance plans of all referred patients as they arrive in Transitions of Care (TOC).
- Enter accurate referral, admission, denial and/or conversion data using various on-line programs and databases.
- Ensure all deficiencies remain at 0% to eliminate holds and keep the hospital financially viable.
- Communicate relevant data to clinical liaisons, case managers, prior authorization team, and physicians to help prepare for admission.
- Point of coordinator on day of admissions to guarantee that all equipment, medication and other necessities are present in the patient’s room.
- Physically admit patient. Then, give a tour of the facility. Finally, receive signed consent to treat forms and file.
Patient Coordinator (Bilingual)
MedicalMex LLC
Tijuana, MX/ San Diego, USA
04.2022 - 12.2025
- Coordinate all aspects of medical travel for international patients (primarily from the U.S., Canada, and Mexico) seeking surgical procedures in Tijuana.
- Operate in a high-pressure role requiring independence, critical decision-making, and direct reporting to the head of the department.
- Serve as the primary liaison between patients and the medical team, guiding them through pre-op logistics and up to 12 months of post-op care.
- Manage end-to-end logistics including San Diego airport transportation, hotel accommodations, and appointment scheduling.
- Build strong relationships through empathetic communication and organized follow-up across phone, email, and messaging platforms.
- Developed and implemented a patient follow-up system using my own tools, experience, templates, and Zoho email/CRM system to archive and track interactions.
- Collect and manage before-and-after photos and testimonials for digital marketing use.
- Encourage online reviews (Google, Yelp, BBB) and collaborate with the marketing team to share patient success stories.
- Deliver exceptional, remote customer service in a fast-paced environment, resolving concerns and ensuring coordinated care.
- Phone: +52 (664) 889 8942 / +1 (619) 648-9246
Customer Service & Quality Control Agent (Bilingual)
ViaMericas
11.2020 - 01.2023
- Company Overview: Website
- Started in customer service, placing international money transfer orders and resolving transaction issues.
- Promoted in February 2021 to Quality Control Agent; monitored and evaluated calls to identify improvement areas.
- Provided feedback and recommendations to enhance customer service quality and compliance.
- Phone: 800 401 7626 / 664 134 6888
On-Site Hospital Patient Facilitator (Bilingual)
Go Light Bariatrics
06.2019 - 01.2022
- Company Overview: Website
- Greeted and registered arriving patients; facilitated pre-op check-ins and payments.
- Assisted patients and family members in navigating the hospital and local area.
- Interpreted communication between patients and nursing staff.
- Monitored WhatsApp groups and responded to patient concerns during shift.
- Supported patients with local errands (restaurants, pharmacies, ATMs, transportation).
- Phone: 855 991 5300
Assistant (Freelancer) (Bilingual)
Nav-Productions
12.2019 - 08.2020
- Managed messages across social media platforms and provided client support.
- Wrote captions and scheduled content.
- Phone: 619 373 8234
Field Service Representative (Bilingual)
Green Frog Cleaning
02.2018 - 04.2019
- Company Overview: Website
- Conducted inside sales, inbound/outbound calls, and live chat support.
- Resolved appointment conflicts and managed technician schedules.
- Followed up on complaints, handled reviews, and scheduled recurring visits.
- Assisted technicians with real-time logistical issues.
- Phone: 800 438 181 / 619 304 1877
Inside Sales – Mortgage Plans (Bilingual)
MGF Investment Group
07.2017 - 02.2018
- Company Overview: Website
- Made 100+ cold calls per day.
- Followed up with potential clients and set appointments.
- Phone: 951 393 5065
HR Assistant & Planner Assistant (Bilingual)
Ink Throwers
06.2016 - 03.2017
- Company Overview: Website
- Managed reception and visitor logs.
- Supported onboarding, document collection, and induction processes.
- Maintained payroll records, processed resignations, and managed HR documents.
- Phone: (664) 288 8800
Personal Assistant
Cosméticos Y Más
05.2014 - 11.2015
- Company Overview: Website
- Managed customer service, inventory, packaging, and shipping logistics.
- Promoted products via social media and responded to client inquiries.
- Maintained records of sales and cash flow.
- Worked efficiently under pressure.
- Phone: (664) 389 8476
Receptionist
Casa Pedica (Pedicure Clinic / Medical Spa)
11.2012 - 04.2013
- Managed patient scheduling, billing, and front-desk communications.
- Processed payments and maintained records of clinic income and expenses.
Receptionist / Dental Assistant (Bilingual)
Paradise Dental
04.2012 - 11.2012
- Answered phones and managed appointment scheduling.
- Assisted dentists during procedures and sterilized equipment.
Administrative Assistant
Red Logistica (Credit & Collections)
12.2010 - 07.2011
- Provided secretarial and administrative support in a high-pressure environment.
- Delivered excellent customer service and supported collections processes.
- Phone: (664) 684 1242
Education
High School - computer for Offices
Colegio De Bachilleres Del Estado De Baja California, Plantel Tijuana Siglo XXI
Tijuana, B.C.01.2010
Middle School - undefined
Instituto Panamericano
Tijuana, B.C.01.2007
School -
Profesora Josefina Rendón Parra
Tijuana, B.C.01.2004
Skills
- Patient Coordination & Medical Travel Logistics: Experienced in coordinating all aspects of medical travel for international patients, including transportation, lodging, and appointment scheduling
- High-Pressure Decision Making: Proven ability to work independently in fast-paced environments, make critical decisions, and manage complex tasks under pressure with minimal supervision
- Customer Service & Quality Control: Strong background in delivering exceptional service across diverse industries, including healthcare, finance, and hospitality Skilled in monitoring service quality and implementing improvements
- Bilingual Communication (English & Spanish): Fluent in written and spoken English and Spanish, ensuring clear communication across diverse client bases and teams
- CRM & Email Systems Proficiency: Hands-on experience using Zoho CRM, Zoho Mail, and other systems to manage patient records, follow-ups, and communication history
- Administrative & Front Desk Operations: Skilled in managing calendars, processing payments, handling sensitive information, and providing a welcoming environment for clients and patients
- Social Media & Marketing Support: Capable of collecting testimonials, managing reviews, writing social media captions, and supporting marketing teams with client success stories and digital content
- Conflict Resolution & Complaint Handling: Experienced in managing concerns effectively through phone, email, chat, and in-person, always aiming for positive client outcomes
- Organizational & Multitasking Abilities: Highly organized with a keen eye for detail, able to manage multiple responsibilities simultaneously while maintaining quality and efficiency
Languages
Spanish – Native
English – Fluent
Timeline
Admissions Coordinator
Select Specialty Hospital
03.2026 - Current
Patient Coordinator (Bilingual)
MedicalMex LLC
04.2022 - 12.2025
Customer Service & Quality Control Agent (Bilingual)
ViaMericas
11.2020 - 01.2023
Assistant (Freelancer) (Bilingual)
Nav-Productions
12.2019 - 08.2020
On-Site Hospital Patient Facilitator (Bilingual)
Go Light Bariatrics
06.2019 - 01.2022
Field Service Representative (Bilingual)
Green Frog Cleaning
02.2018 - 04.2019
Inside Sales – Mortgage Plans (Bilingual)
MGF Investment Group
07.2017 - 02.2018
HR Assistant & Planner Assistant (Bilingual)
Ink Throwers
06.2016 - 03.2017
Personal Assistant
Cosméticos Y Más
05.2014 - 11.2015
Receptionist
Casa Pedica (Pedicure Clinic / Medical Spa)
11.2012 - 04.2013
Receptionist / Dental Assistant (Bilingual)
Paradise Dental
04.2012 - 11.2012
Administrative Assistant
Red Logistica (Credit & Collections)
12.2010 - 07.2011
Middle School - undefined
Instituto Panamericano
High School - computer for Offices
Colegio De Bachilleres Del Estado De Baja California, Plantel Tijuana Siglo XXI
School -
Profesora Josefina Rendón Parra
Hobbies and Interests
Photography, traveling, and volunteering in the community.