Brittany Howell
Carol Stream,IL
Summary
Patient-focused healthcare professional with over five years of experience in patient access, scheduling, and insurance verification across hospital and outpatient settings. Skilled in handling confidential medical records, resolving billing inquiries, and delivering exceptional service in fast-paced environments. Demonstrated ability to support clinical teams and enhance patient satisfaction through clear communication, accuracy, and compassion.
Overview
13
13
years of professional experience
Work History
Engagement Center Representative
Advocate Medical Group
Downers Grove, IL
02.2025 - Current
- Provide patient support via inbound and outbound calls for multiple clinic locations, including scheduling, insurance verification, and appointment preparation.
- Review and confirm patient demographic information in the EMR system to ensure accurate registration and billing.
- Educate patients on clinic policies, payment expectations, and visit requirements to enhance care coordination.
- Collaborate with clinical staff and front-desk teams to maintain scheduling accuracy and reduce no-show rates.
- Deliver a positive and compassionate patient experience in alignment with Advocate’s mission of excellence in care.
Customer Service Supervisor
Dovenmuehle Mortgage, Inc.
Lake Zurich, Remote
12.2023 - 02.2025
- Supported clients through phone and online communications, applying strong attention to detail, accuracy, and compliance — skills directly transferable to healthcare operations.
- Resolved escalated service issues efficiently, maintaining a high satisfaction rate and timely case resolution.
- Documented all communications in CRM systems, ensuring data integrity and accountability.
Customer Care Support Supervisor
CareLink Health Services
Downers Grove, IL
08.2020 - 12.2023
- Scheduled and confirmed patient appointments, processed referrals, and verified insurance eligibility for multiple providers.
- Resolved billing and scheduling inquiries while maintaining a patient satisfaction rate above 90%.
- Trained and mentored new hires on workflows, EMR navigation, and effective communication techniques.
Provider Relations Specialist
HealthPartners Alliance
Schaumburg, IL
08.2018 - 08.2020
- Liaised with healthcare providers to manage network contracts and resolve claims and policy inquiries.
- Conducted training sessions to ensure compliance with internal and state regulations.
Appeals and Grievance Coordinator
Chicago Lakeshore Hospital
Chicago, IL
05.2013 - 08.2018
- Resolved complex appeals and grievances within CMS and NCQA standards.
- Improved resolution times by 20% through process optimization and collaboration with internal teams.
Education
Associate of Applied Science - Sonography
College of DuPage
Glen Ellyn, ILtrue
Skills
- Patient registration and scheduling
- Insurance verification and eligibility
- EMR systems (Epic, Cerner)
- Appointment coordination
- Front desk operations
- HIPAA compliance
- Patient engagement and customer service
- Payment processing and benefits interpretation
Additional Information
HIPAA Privacy & Security Certified, Experienced in Epic and Microsoft Office Suite, Strong multitasking ability in fast-paced, patient-facing environments
Timeline
Engagement Center Representative
Advocate Medical Group
02.2025 - Current
Customer Service Supervisor
Dovenmuehle Mortgage, Inc.
12.2023 - 02.2025
Customer Care Support Supervisor
CareLink Health Services
08.2020 - 12.2023
Provider Relations Specialist
HealthPartners Alliance
08.2018 - 08.2020
Appeals and Grievance Coordinator
Chicago Lakeshore Hospital
05.2013 - 08.2018
Associate of Applied Science - Sonography
College of DuPage