Brittany Hughes
Holden,LA
Summary
Knowledgeable Certified Medical Assistant with exceptional background 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
12
12
years of professional experience
Work History
Operations Support Associate
Imagen Technologies
New York, New York
02.2024 - Current
- Supported DICOM and HL7.
- Supported the Imagen clinical applications (e.g., eRAD, Fluency, Studycast, MagView, VitelNet) and ensure the effective management of the day-to-day administration, maintenance, and troubleshooting.
- Trained Imagen’s clinical team on the clinical applications and support processes in order to provide their service with maximum uptime and efficiency.
- Proactively monitored Imagen’s clinical applications health and stability to ensure a 99% uptime.
- Have in-depth knowledge and understanding of the roles and workflows within a radiology practice (and teleradiology).
- Have experience with any or all of the following systems and technologies: eRAD PACS, 3M MMODAL Fluency, Studycast, Candelis, LogMeIn, Volpara.
Senior Informatics Specialist/Imaging Informatics
Ochsner Medical Center
Baton Rouge, Louisiana
02.2018 - 02.2023
- Managed and coordinated projects associated with pertinent applications and activities including Imaging and, support and education in accordance with information systems system goals and initiatives
- Perform call escalation until resolution.
- Fixup failed exams/studies and ensure integrity of the data.
- Worked as a communication liaison between Sr executive's and over 500 employees
- Ensure timely and complete capture of discomfort digital imaging data
- Served as resource to team members and assisted direct leadership and Sr executive's in daily operational activities and assigned projects
- Successfully planned and coordinated company and team events
- Partnered and communicated with assigned customers/end users and operational leaders to identify and cultivate innovative solutions related to training, on-going educational needs and continued Imaging and Epic support
- Provided routine education and support for Epic and enterprise Imaging - wide application implementations and organizational initiatives
- Participated in pertinent testing of application enhancements and any necessary software upgrades for Epic and
- Imaging applications
- Completed and maintained proficiency in pertinent Imaging & Epic application.
- Performed other related duties including becoming a Super User for Fluency
- Credentialed in Epic Ambulatory Provider, Epic Radiant Provider, Epic In patient provider and Epic In patient provider surgeon
- Participated in 26 Epic Go-lives including PACS imaging system & Fluency for Imaging
- Collaborated with internal stakeholders to develop new reports or modify existing ones based on changing needs in the organization.
Radiology Medical Assisant/Coordinator
Ochsner Medical Center
Baton Rouge, Louisiana
10.2012 - 02.2017
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Responded to patient callbacks and phone-in prescription refill requests.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Certified medical assisant -
01.2012
High School Diploma -
Springfield High school
05.2009
Skills
- Medical Terminology
- Patient Documentation
- Clinical Applications
- Medical Records Management
- Customer Service
- Advanced Radiology Knowledge
- Human Anatomy and Physiology
- Data Entry
- HL7 standards
- PACS management
- Training and support
- Medical imaging expertise
- System troubleshooting
- Epic implementation
- End-user training
- Clinical workflow optimization
- Healthcare IT
- LAN/WAN
- Ticketing systems
Timeline
Operations Support Associate
Imagen Technologies
02.2024 - Current
Senior Informatics Specialist/Imaging Informatics
Ochsner Medical Center
02.2018 - 02.2023
Radiology Medical Assisant/Coordinator
Ochsner Medical Center
10.2012 - 02.2017
Certified medical assisant -
High School Diploma -
Springfield High school