Brittany Hundley
Grapevine,TX
Summary
Dynamic leader with proven expertise in department leadership and customer engagement, honed at Hobby Lobby and other notable companies. Excelled in merchandise ordering and problem-solving, boosting customer satisfaction through strategic initiatives. Skilled in fostering team collaboration and driving retail excellence, I bring a flexible schedule and a commitment to achieving and surpassing sales goals.
Overview
9
9
years of professional experience
Work History
Department Head
Hobby Lobby
Lubbock, TX
08.2021 - Current
- Developed and implemented departmental goals, objectives, policies and procedures.
- Manage weekly inventory orders
- Guided customers to locate products
- Handled and addressed customer grievances
- Managed start and end of daily operations
- Worked closely with sales associates to complete tasks.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Cashier
Home Depot
Lubbock, TX
11.2019 - 07.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Organized warehouse shelves and bins in an orderly fashion.
- Prepared invoices for completed orders using company software system.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
Pool Manager
Bearfoot Management
Keller, TX
04.2016 - 07.2018
- Directed and monitored pool staff to ensure safety, cleanliness and customer satisfaction.
- Inspected swimming areas regularly for water quality, equipment conditions and safety hazards.
- Enforced all pool rules and regulations in a courteous manner.
- Maintained accurate records of pool activity such as attendance, maintenance needs and chemical readings.
- Organized special events such as swim meets, competitions and parties at the pool facility.
- Provided emergency medical care when needed.
- Conducted lifeguard training sessions on water rescue techniques, first aid procedures and CPR certification requirements.
- Resolved customer complaints in an efficient manner while maintaining a professional attitude.
Education
High School Diploma -
Timber Creek High School
Fort Worth, TX05-2018
Skills
- Merchandise ordering
- Assignment Delegation
- Cashier support
- Customer Service
- Problem-Solving
- Retail
- Order Processing
- Flexible Schedule
- Department leadership
- Customer Engagement
Timeline
Department Head
Hobby Lobby
08.2021 - Current
Cashier
Home Depot
11.2019 - 07.2021
Pool Manager
Bearfoot Management
04.2016 - 07.2018
High School Diploma -
Timber Creek High School
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