Virginia Gallegos
Austin,TX
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Department Head
Hobby Lobby
Austin, Texas
07.2024 - Current
- Lead and inspire a dynamic team to achieve exceptional customer service, and operational excellence.
- Oversee department operations, ensuring adherence to company standards and policies.
- Streamlined inventory control, precisely adjusting stock levels to balance customer needs and minimize surplus.
- Foster a collaborative and positive work environment, promoting teamwork, and employee engagement.
- Conduct regular training sessions to enhance team skills and product knowledge.
- Analyze sales data to identify trends, opportunities for growth, and improvement.
- Facilitate effective communication between management and staff to ensure alignment with company objectives.
- Uphold the company’s commitment to quality and integrity in all departmental activities.
Associate
Turner's Gardenland
Corpus Christi, TX
02.2023 - 02.2024
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Described merchandise and explained use, operation and care.
- Provided customer service support for inquiries, complaints, and returns.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
Internship Student
Botanical Gardens
Corpus Christi, TX
05.2023 - 08.2023
- Contributed to conservation and preservation efforts for diverse plant species within the botanical garden.
- Assisted in the development and maintenance of educational programs aimed at raising community awareness about plant biodiversity and sustainable practices.
- Developed expertise in plant care, propagation, and landscape design through hands-on horticulture activities.
- Collaborated with experienced botanists and horticulturists, gaining insights into plant taxonomy and the importance of biodiversity in ecosystems.
- Conducted research on native and endangered plants, contributing to ongoing conservation efforts, and documentation initiatives.
- Embraced opportunities for professional development through workshops and seminars on environmental science and horticulture.
- Cultivated a lifelong commitment to environmental advocacy, inspired by the beauty and complexity of the natural world encountered during the internship.
Office Secretary
South West Junior College
Uvalde, TX
08.2021 - 05.2022
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Created and distributed memos, letters, spreadsheets, presentations and other documents for internal use.
- Managed multiple calendars and contacts using computer software.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
Associate of Science - Environmental Science
Austin Community College
Austin, TX05-2026
Associate of Arts - General Studies
Southwest Texas Junior College
Uvalde, TX05-2022
Associate of Science - Environmental Science
Texas A&M University
Corpus Christi, TXSkills
- Cashier support
- Employee Relations
- Operational planning
- Merchandise ordering
- Customer service
- Database management
- Time management
- Team supervision
- Strategies and goals
- Retail Operations Management
- Effective Team Leadership
Timeline
Department Head
Hobby Lobby
07.2024 - Current
Internship Student
Botanical Gardens
05.2023 - 08.2023
Associate
Turner's Gardenland
02.2023 - 02.2024
Office Secretary
South West Junior College
08.2021 - 05.2022
Associate of Science - Environmental Science
Austin Community College
Associate of Arts - General Studies
Southwest Texas Junior College
Associate of Science - Environmental Science
Texas A&M University
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