Brittany Ingram
La Coste,TX
Summary
Dynamic veterinary assistant with a proven track record at Alamo Area Vet Clinic, excelling in client communication and patient care. Skilled in medical record-keeping and fostering client education, I enhanced client satisfaction and increased preventive care compliance. Committed to teamwork and continuous learning, I effectively supported veterinary staff in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Veterinary Assistant
Alamo Area Vet Clinic
Castroville, TX
09.2020 - Current
- Assisted veterinarians with examinations and procedures to ensure animal welfare.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Provided compassionate care to animals, ensuring comfort during visits.
- Monitored patient vital signs and reported changes to veterinary staff promptly.
- Prepared medications and administered treatments under veterinarian supervision.
- Educated pet owners on proper care, nutrition, and preventative health measures.
- Scheduled appointments and managed client communications efficiently.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
Manager
Railhead Cafe
Lytle, TX
06.2018 - 10.2023
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Developed and implemented new inventory management procedures to reduce waste.
- Coordinated team schedules to optimize coverage during peak hours and special events.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Medina Valley High School
Castroville, TX06.2018
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Appointment scheduling
- Medical record-keeping
- Client education
- Proficient in software
- Reception support
- Multitasking Abilities
- Attention to detail
- Active listening
- Excellent communication
- Organizational skills
- Customer service
- Time management
- Patient recordkeeping
- Medical charting
- Decision-making
Timeline
Veterinary Assistant
Alamo Area Vet Clinic
09.2020 - Current
Manager
Railhead Cafe
06.2018 - 10.2023
High School Diploma -
Medina Valley High School