Brittany Jackson
Nashville,GA
Summary
Efficient Authorization Specialist with comprehensive knowledge of medical insurance policies, coding and procedures. Demonstrated ability to liaise effectively between patients, healthcare providers, and insurance companies for smooth transactions. Strengths include strong problem-solving skills, thoroughness in documentation and a keen eye for identifying inconsistencies. Proven impact in previous roles includes streamlined authorization processes, improved patient satisfaction rates, and reduced claim denials.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent
Work From Home
06.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed prior authorization requests in accordance with departmental guidelines.
Cashier
Food Lion/Ahold Delhaize
Tifton, GA
03.2020 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
General Manager
Firehouse Subs
Moultrie, GA
05.2015 - 03.2018
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL06.2022
Associate of Science - Criminal Justice
American InterContinental University
Schaumburg, IL05.2019
High School Diploma -
Tift County High School
Tifton, GA05.2014
Skills
- Customer Service
- Time management skills
- Issue Resolution
- Proficient in [software]
- Data entry proficiency
- Effective communication skills
Timeline
Customer Service Representative
Conduent
06.2021 - 08.2022
Cashier
Food Lion/Ahold Delhaize
03.2020 - 02.2022
General Manager
Firehouse Subs
05.2015 - 03.2018
Bachelor of Science - Criminal Justice
American InterContinental University
Associate of Science - Criminal Justice
American InterContinental University
High School Diploma -
Tift County High School
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