Hardworking and reliable with strong ability in learning new task and Offering assistance Highly organized, proactive and punctual with team-oriented mentality.
Flexible hard worker ready to learn and contribute to team success.
Hi, I’m
Brittany Jackson
Assistant director of housing
Canton,OH
Summary
Overview
17
years of professional experience
Work History
Skypoint Recovery Akron, OH
Assistant Director of Housing
03.2022 - Current
Job overview
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Monitored client's progress towards identified goals through data collection and analysis.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Created training materials for new employees on company policies and procedures.
- Conducted training sessions on new processes or products for internal staff members.
- Evaluated existing systems and processes in order to recommend improvements.
- Developed and managed a team of 20 employees to ensure efficient operations of the organization.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Provided support in the recruitment and training of new staff members.
- Oversaw the maintenance and updating of organizational databases and records.
- Developed department performance goals and methods for achieving milestones.
- Assisted in the coordination of special events and corporate functions.
- Implemented process improvements to increase efficiency and effectiveness.
- Coordinated daily operations and managed workflow to enhance productivity.
- Managed inventory and resources to ensure availability and cost-effectiveness.
- Oversaw purchasing and inventory to retain physical assets.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
Hilton Garden Inn HotelAkron , Ohio
Front Desk Receptionist
10.2016 - 09.2020
Job overview
- Operated cash register efficiently, making correct customer change and performing cash and receipt reconciliation.
- Cleaned and maintained dining room during and after each meal service.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
- Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences.
- Collaborated with registered dietitian and other members of healthcare team in providing medical nutrition therapy.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Completed basic bookkeeping and document filing.
- Input customer data into reservation systems and updated to reflect room changes.
- Scheduled appointments and maintained and updated appointment calendars.
Individual outcomes Akron
DSP
11.2017 - 12.2022
Job overview
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assisted clients with maintaining good personal hygiene.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Instructed family members on how to provide bedside care.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Recorded client status progress and challenges in logbooks and reports.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Summa Health System - Akron CampusAkron , Ohio
Dietary Aide
11.2007 - 03.2015
Job overview
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Set tables before patients arrived to maintain meal plan productivity.
- Stocked food and other supplies for main kitchen and units as needed.
- Adhered to administrative departmental policies and procedures, including safety, health and confidentiality.
- Conducted nutritional assessments of individuals and examined dietary histories to plan nutritional programs.
- Received, stored and distributed food and supplies promptly, checking orders for accuracy.
- Delivered designated trays and supplies to patients as scheduled.
Education
Firestone High SchoolAkron, OH
High School Diploma
06.2007
University Overview
Stark State CollegeCanton, OH
Associate of Applied Science from Environmental Science
University Overview
Skills
- Positive Attitude and Energetic
- Reliable and Punctual
- Appointment Scheduling
- Computer Proficiency
- Call Answering and Routing
- Team Collaboration
- Technologically Savvy
Certifications
Certifications
- CDCA
Timeline
Assistant Director of Housing
Skypoint Recovery
03.2022 - Current
DSP
Individual outcomes
11.2017 - 12.2022
Front Desk Receptionist
Hilton Garden Inn Hotel
10.2016 - 09.2020
Dietary Aide
Summa Health System - Akron Campus
11.2007 - 03.2015
Firestone High School
High School Diploma
Stark State College
Associate of Applied Science from Environmental Science
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