Brittany Jackson
Dovenmuehle Mortgage, Inc.
Danville,IL
1
Certification
17
years of professional experience
Achieved significant enhancements in productivity and customer satisfaction through effective process management and superior support.,Elevated customer service performance by implementing streamlined processes to maximize efficiency.,Utilized a solid foundation in healthcare management as a lead pharmacy technician and pharmacy workflow coordinator to drive operational success.,Progressed towards a bachelor's degree in nursing after recently completing a certified nursing assistant program.,Exhibited strong proficiency in various software applications, emphasizing a commitment to continuous improvement.,Secured excellence in billing, scheduling, and prior authorization operations.,Supervised a remote team of over 30 employees for more than 15 years, fostering a high-performance culture.
Work History
Certified Nursing Assistant
1 Year 5 Months- Delivered direct patient care by assisting with daily living activities and enhancing overall comfort.
- Directed monitoring of vital signs and accurately documented fluctuations in patient conditions.
- Orchestrated collaboration among multidisciplinary teams to develop customized care plans for inmates.
- Directed inmate health initiatives to ensure prompt medical interventions.
- Conducted regular assessments to evaluate patient health status and communicated findings effectively.
- Provided high-quality personal care services, including bathing, grooming, dressing, and feeding, to ensure patient dignity.
- Oversaw comprehensive care management for clients with complex diagnoses, including respiratory failure, diabetes, Parkinson's disease, cancer, and muscular dystrophy.
- Directed management of medical record requests, ensuring compliance with HIPAA regulations.
- Optimized data entry processes to enhance accuracy of patient information.
- Executed implementation of electronic health record (EHR) solutions to enhance data accessibility.
- Led comprehensive audits of medical records to ensure accuracy and compliance.
- Facilitated collaboration with healthcare providers to enhance documentation accuracy.
- Conducted training sessions for technicians on best practices in health information management.
- Analyzed charts and identified incomplete or inaccurate information for correction.
- Streamlined patient record management by archiving, scanning, and indexing critical documents and files.
Mortgage Service Representative-Remote
2 Years 9 Months- Oversaw a high volume of calls, effectively managing 125 per day.
- Leveraged job-related software to create change of address records and execute service discontinuance orders.
- Elevated productivity and customer service by proactively addressing needs and delivering exceptional support.
- Enhanced understanding of escrow processes through detailed explanations.
- Coordinated all activities related to payments efficiently.
- Provided outstanding customer service to mortgage clients by addressing inquiries promptly and accurately.
- Operated in a remote setup.
- Engaged with sales and customer service teams to resolve billing inquiries and disputes.
- Collaborated with various departments to ensure precise application of payments, credits, and adjustments to client accounts.
- Monitored overdue payments and payment plans from clients to ensure healthy cash flow.
Lead Direct Support Professional
1 Year 3 Months- Established strong client relationships that resulted in increased trust and engagement.
- Achieved enhanced nutritional adherence among clients through effective meal planning support.
- Facilitated remote appointment scheduling and coordinated staff efforts to optimize scheduling processes.
- Delivered essential housekeeping services that contributed to a comfortable care environment, including timely laundry and linen changes.
- Promoted dignity and self-sufficiency in residents by fostering active participation in daily living activities.
- Documented vital signs and medication compliance, promptly identifying and escalating any variances.
- Enabled smooth client transitions through ambulation support during bed-to-chair or wheelchair transfers.
- Reported significant changes in patients' physical, emotional, mental, or behavioral conditions and injuries, ensuring timely responses.
- Maintained precise records of all services performed for each client to facilitate care continuity.
- Streamlined billing procedures through accurate data entry and thorough insurance verification, enhancing operational efficiently
Certified Notary Signing Agent
1 Year 10 Months- Notary Public
- Mortgage Field Inspector
- Conducted thorough review of closing documents to ensure accuracy and completeness.
- Liaised between borrowers, loan officers and escrow officers to facilitate smooth and efficient loan closing process.
- Achieved timeline and quality targets when organizing large volume of records.
- Affixed stamp or seal on documents as proof of witnessing event or deal.
- Explained loan documents to borrowers prior to signing, ensuring their understanding of the terms and specific dates
Rx Processing Technician-Remote
9 Months- Achieved optimal patient outcomes by effectively collaborating with healthcare professionals on drug therapy discussions.
- Delivered customer service excellence by resolving complaints swiftly and professionally.
- Streamlined material availability through effective supply chain coordination.
- Enhanced customer satisfaction by efficiently processing insurance claims and addressing billing inquiries.
- Drove improvements in process efficiency and product quality through active participation in continuous improvement projects.
- Elevated production quality by monitoring and adjusting processes as needed.
- Guaranteed compliance with production standards by thoroughly verifying material quality prior to use.
Pharmacy Billing Specialist
5 Months- Achieved streamlined invoicing and account management through precise entry of procedure and diagnosis codes in billing software.
- Secured high medication quality by validating accuracy and completeness in packaging and labeling processes.
- Increased team productivity by effectively training new employees on company policies and accounting systems.
- Facilitated prompt payments by confirming vendor invoice accuracy.
- Elevated customer satisfaction by effectively resolving complaints.
- Implemented strategic recommendations that drove improvements in products, services, and billing methods.
- Collaborated with healthcare professionals, including nurses and physicians, to enhance patient drug therapy and treatment plans.
- Achieved high customer satisfaction by efficiently processing insurance claims and managing billing inquiries.
Lead Pharmacy Technician/ Billing Specialist
1 Year 11 Months- Achieved high accuracy in pharmaceutical preparations, enhancing patient safety and satisfaction.
- Elevated customer service levels through swift resolution of phone inquiries.
- Delivered medications while upholding state regulations on controlled substances, safeguarding compliance.
- Enhanced medication precision, contributing to overall quality assurance in pharmacy operations.
- Strengthened adherence to pharmacy regulations and internal standards.
- Eliminated billing and medication errors, significantly improving customer satisfaction and trust.
Compounding Pharmacy Technician
1 Year 3 Months- Achieved improved patient satisfaction through effective medication counseling on compounded medications provided by pharmacists.
- Facilitated accurate drug inventory management by validating incoming stock daily and addressing discrepancies.
- Resolved prescription cost discrepancies in collaboration with healthcare providers and insurance agencies, enhancing service delivery.
- Optimized pharmacy operations by managing phone communications and effectively directing inquiries to the appropriate resources.
- Guaranteed precise customer payment processing through oversight of cash register operations.
- Secured accurate written prescriptions and refill requests, ensuring all information was complete and correct.
- Enhanced customer satisfaction by efficiently managing insurance claims processing and billing inquiries.
Pharmacy Workflow Coordinator
6 Years 3 Months- Achieved streamlined daily operations for a team of 25 staff members through effective management strategies.
- Delivered projects on time while strictly adhering to company standards and budgetary goals.
- Championed project timelines, resulting in strong leadership and improved team performance.
- Drove team success by nurturing an environment of empowerment and accountability.
- Identified improvement opportunities by evaluating daily task performance.
- Secured compliance with HIPAA regulations through diligent audits of patient records.
- Safeguarded patient health and financial interests by scrutinizing prescription data against safety guidelines and insurance limitations.
- Elevated customer satisfaction through efficient processing of insurance claims and prompt resolution of billing inquiries.
Education
Bachelor of Science - Nursing
Certified Nursing Assistant - Certified Nursing Assistant
American Heart Association (BLS)
Registered Pharmacy Technician - Pharmacy Technician
High School Diploma
Skills
Oversaw client account management to enhance service delivery.
Analyzed vital signs to drive patient health assessments.
Directed healthcare management strategies for optimal outcomes.
Managed pharmacy technician responsibilities to ensure medication safety.
Led supervisory initiatives to improve team performance.
Orchestrated home health care programs to promote patient well-being.
Streamlined billing and processing operations.
Administered scheduling logistics for efficient healthcare services.
Championed prior authorization protocols to expedite care.
Verified insurance coverage to support patient access.
Supervised certified nursing assistant activities for quality care.
Elevated customer service standards across all interactions.
Steered product management projects for strategic growth.
Implemented quality assurance processes to uphold excellence.
Certification
- Certified Notary Public
- CNA
- December 2024 to December 2026
- Certification from Danville Area Community College
- Registered Pharmacy Technician
- April 2009 to December 2026
Timeline
Certified Nursing Assistant
Danville Correctional Center
02.2025 - CurrentRead More
Mortgage Service Representative-Remote
Dovenmuehle Mortgage, Inc.
10.2023 - CurrentRead More
Lead Direct Support Professional
Help at Home
08.2023 - 11.2024Read More
Certified Notary Signing Agent
National Notary Association
10.2021 - 08.2023Read More
Rx Processing Technician-Remote
GeniusRx
09.2020 - 06.2021Read More
Pharmacy Billing Specialist
Prescription Shop
04.2020 - 09.2020Read More
Lead Pharmacy Technician/ Billing Specialist
Lake Worth Pharmacy
02.2018 - 01.2020Read More
Compounding Pharmacy Technician
Premier Custom Pharmacy
11.2016 - 02.2018Read More
Pharmacy Workflow Coordinator
Omnicare of South Florida
04.2009 - 07.2015Read More
Stranahan High School
High School Diploma
Read More
Chamberlain University
Bachelor of Science from Nursing
Read More
Danville Area Community College
Certified Nursing Assistant from Certified Nursing Assistant
Read More
Walgreens
Registered Pharmacy Technician from Pharmacy Technician
Read More