Brittany James

Enhanced membership sales by implementing upselling techniques.

Pitching credit card enrollment and acquisition. Running the front end of the club for optimal member experience.

Ensuring that all members receive outstanding customer service.

Window cleaning services, power washing, various other house cleaning services

• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Managed staff scheduling, optimizing workforce efficiency and performance.
• Oversaw seamless front-of-house operations including reservation management, hostess duties, and table allocation techniques for maximum capacity utilization.
• Implemented a staff recognition program that celebrated exceptional performance, contributing to a more motivated and engaged workforce.
• Enhanced employee performance through regular training sessions, staff evaluations, and constructive feedback.