Brittany January
Forney,TX
Summary
Results-oriented professional with strong customer complaint resolution and administrative support skills. Experienced in staff training and data management, committed to enhancing service quality and operational efficiency.
Overview
11
11
years of professional experience
Work History
Service Administrator
HEB Grocery Store
Forney, Texas
09.2025 - Current
- Determined staffing requirements, interviewing, hiring and training new employees.
- Resolved customer complaints promptly, ensuring adherence to company policies and enhancing customer satisfaction.
- Drafted professional correspondence, including letters and emails, for internal and external communication.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Prepared comprehensive service activity reports for management review, facilitating informed decision-making.
- Conducted training sessions for staff on customer service best practices, improving team capabilities and service quality.
- Reviewed and verified employee timecards for accuracy and compliance.
- Maintained confidentiality of sensitive payroll information consistently.
- Collaborated with HR to ensure accurate employee data management.
HCV Administrative Assistant
Harris County Housing Authority
Houston, TX
04.2022 - 08.2024
- Communicate with landlords to obtain new contracts in a timely manner.
- Scanned files and organized them into designated holding folders for better accessibility.
- Informed clients about available assistance resources to enhance their housing options
- Assisted in preparing mass portability intake briefings for the Portability Team Lead.
- Monitored Portability e‐mails and directed inquiries to relevant staff for timely responses
- Provide data entry for HCV Portability
- Print Portability packets received from other Housing Authorities and follow all processes and procedures
- Create new portability intake folders with labels and organize accordingly as new portability requests are received
- Assist with sending out HCV Portability Move Outs from the portability email when instructed
- Tracked status of pending portability intake files nearing voucher expiration and coordinated notice distribution as instructed
- Perform all other duties as assigned
Customer Service Representative
Harris County Housing Authority
Houston, TX
10.2017 - 03.2022
- Assisted clients with housing application processes and eligibility requirements.
- Provided information about available housing programs and resources to community members.
- Responded to inquiries via phone, email efficiently and professionally.
- Maintained accurate records of client interactions and housing applications in database systems.
- Collaborated with team members to resolve client issues and improve service delivery.
- Participated in training sessions to enhance customer service skills and knowledge base.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Educated clients on tenant rights and responsibilities under local housing regulations.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Partner
Central Market HEB
Houston, TX
07.2015 - 09.2017
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips and sales contracts to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds, including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Resolved customer complaints promptly, escalating complex issues to supervisor for timely resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers in selecting and obtaining products that fit their needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable of position.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Keep check-out areas clean, organized and well-stocked to maintain attractive store.
- Assisted customers by providing information and resolving complaints.
- Personalized service to enhance customer satisfaction and foster loyalty.
Skills
- Customer complaint resolution
- Administrative support
- Payroll administration
- Data management
- Document preparation
- Records maintenance
- Microsoft Word, Excel, and PowerPoint
- Problem solving
- Attention to detail
- Organizational skills
- Staff training and orientation
- Effective communication
- Team collaboration
Timeline
Service Administrator
HEB Grocery Store
09.2025 - Current
HCV Administrative Assistant
Harris County Housing Authority
04.2022 - 08.2024
Customer Service Representative
Harris County Housing Authority
10.2017 - 03.2022
Customer Service Partner
Central Market HEB
07.2015 - 09.2017