Brittany Jarrin
Easton
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork, leadership, and achieving customer satisfaction. Skilled in upselling and event coordination. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bay Host (Server)
Top Golf
Cranston, RI
06.2024 - 02.2025
- Welcomed guests to their bays and instructed game plays and club selection.
- Created a fun and engaging atmosphere while ensuring quick and efficient service on food and drink orders
- Upselling wherever possible on membership enrollments, club selections, food and beverage and exceeding sales goals.
- Worked closely with Sales & Event team on groups and private events.
Director of Operations & Server
Nicobella's Family Restaurant
Providence, RI
02.2018 - 09.2024
- Responsible for all restaurant operations, marketing, training, employee development and growth.
- Responsible for event cycle logistics including budgeting, timelines, vendor sourcing, collaborating with kitchen staff and event staff.
- Responsible for the management and execution of guest experiences.
- Identified strategic community alignments and leveraged partnerships of different organizations to create brand awareness of restaurant and it's art co-op.
- Developed all training manuals, SOPs and provided ongoing training.
- Assisted in FOH and BOH roles whenever needed.
Server
Leandro's
South Easton, MA
10.2021 - 01.2022
- Delivered exceptional and distinctive dining service to guests
- Take and process accurate guest orders in a timely fashion while making thoughtful suggestions that exceeded guest expectations.
- Maintained accurate knowledge of all menu items and beverage programs including specials, seasonal items, and upselling whenever possible
- Followed all payment and accounting needs.
- Assisted with weekly events from setup, serving, and breakdown
- Maintained social media accounts for restaurant improving guest engagement and traction into restaurant
- Assisted with BOH duties at times of need.
Server (Seasonal)
41 North
Newport, RI
05.2021 - 11.2021
- Trained and mentored new staff on menu items and customer service standards.
- Managed high-volume dining services, ensuring prompt and accurate order delivery.
- Maintained accurate knowledge of all food and beverage items including wine program.
- Lead server for events and private club functions.
- Developed strong rapport with customers, enhancing overall dining experience through attentive service.
- Provided bottle service for lounge guests and onboard service for marina guests.
Education
Bachelor of Science - Hospitality Management
Flordia International University
Miami, FL05-2012
Skills
- Customer Service
- Food Safety
- Time Management
- POS Systems
- Team Collaboration
- Upselling Techniques
- Event Coordination
- Multi-Tasking
Affiliations
- Young Travel Professionals - Events Director
- Women's Chamber of Commerce - Event and Programming Committee Lead
- American Marketing Association - Event Chair Elect
Certification
- Certified Food Handler - ServSafe
Timeline
Bay Host (Server)
Top Golf
06.2024 - 02.2025
Server
Leandro's
10.2021 - 01.2022
Server (Seasonal)
41 North
05.2021 - 11.2021
Director of Operations & Server
Nicobella's Family Restaurant
02.2018 - 09.2024
Bachelor of Science - Hospitality Management
Flordia International University