BritTany Jean

• Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
• Trained new team members on customer service protocols and company policies, fostering a collaborative environment.
• Implemented process improvements that reduced response times and increased first-call resolution rates.
• Developed knowledge base articles to streamline information access for staff and improve service delivery.
• Medicare Customer Service
• Marketplace Insurance enrollment and Customer Care

Toll Collections

Processing Credit Cards for past due Tools

Communication with DMV for Clearance of registration

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded proactively and positively to rapid change.

• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Tracked customer service cases and updated service software with customer information.
• Investigated and resolved customer inquiries and complaints quickly.

• Operated multi-line switchboard, efficiently directing calls to appropriate departments.
• Assisted customers with inquiries, providing timely and accurate information.
• Maintained detailed logs of incoming and outgoing calls for record-keeping.
• Answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as neccessary.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Adapted to new applications and maintained knowledge of current technologies.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Contacted customers to return routine and general calls promptly.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Communicated with clients regarding account services, statements, and balances.

• Carrying Duties such as filing, typing, copying, binding, scanning etc. Handling Sensitive information in a confidential manner. Replying to emails, telephone calls and passong them on.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Tracked customer service cases and updated service software with customer information.