Brittany Jenks
Boise,ID
Summary
Proactive Program Manager with strong drive for achievement and passion for leading successful projects. Possess 16 years experience working in animal welfare. Positions include customer service, animal care, management and outreach.
Overview
17
17
years of professional experience
Work History
PPFL Outreach Program Manager
Idaho Humane Society
Boise, ID
04.2020 - Current
- Improved client engagement through relationship management and timely communications.
- Provide education, treatment and supplies to pet owners when requested and as the program allows.
- Transport owned animals to and from veterinary appointments including wellness exams and spay or neuter surgeries.
- Assist cat colony caretakers with trapping cats for spay or neuter surgeries and providing the supplies to due so.
- Created reports tracking key performance indicators related to program objectives.
- Organized and facilitated communications between clients and appropriate personnel.
- Negotiated and managed agreements to ensure cost efficiency with partner veterinary clinics.
- Attended networking events to identify program opportunities.
- Analyzed data from various sources to measure the effectiveness of programs and identify areas for improvement.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
Animal Care Manager
Idaho Humane Society
Boise, ID
04.2013 - 03.2022
- Completed payroll for shelter staff bimonthly
- Oversaw personnel to maintain adequate staffing and minimize overtime, created the staff schedule monthly.
- Trained staff on proper techniques for handling and caring for animals.
- Developed and implemented policies and procedures to maintain safety and cleaning standards in shelter facility.
- Created and delivered annual reviews as well as performance improvement plans when necessary.
- Interacted with members of the public regarding questions about animals under shelter care.
- Assisted with dog evaluations to determine adoptability and identify any adoption restrictions.
- Monitored and documented animal health and behavior conditions on a daily basis.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
Animal Care Attendant
Idaho Humane Society
Boise, ID
05.2010 - 03.2013
- Assisted in the training of new employees on proper animal handling techniques and cleaning of animal enclosures.
- Cleaned kennels and cages regularly using appropriate sanitizing solutions to maintain cleanliness standards.
- Escorted customers through the kennels when looking for a missing pet.
- Provided daily care and maintenance for a variety of animals, including feeding, grooming, exercising, and cleaning cages.
- Administered vaccinations to incoming animals.
- Administered medications and treatments to animals based on veterinarian instructions and maintained accurate records of all treatments.
- Assisted in humane euthanasia when necessary according to established protocols.
Front Desk Associate
Idaho Humane Society Inc
Boise, ID
03.2008 - 04.2010
- Answered phone professionally and courteously and used proper phone greeting techniques.
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Processed payments with accuracy using cash registers, credit card machines, and POS systems.
- Assisted customers with adoptions, redemptions, stray animals and missing pet reports.
Education
Timberline High School
Boise06-2007
Skills
- Attention to detail
- Problem-solving
- Customer service
- Critical thinking
- Interpersonal skills
- Resource management
- Flexible and adaptable
- Data collection & research
- Community outreach
- Program leadership
- Conversational Spanish relevent to animal ownership
Languages
Spanish
Limited
Timeline
PPFL Outreach Program Manager
Idaho Humane Society
04.2020 - Current
Animal Care Manager
Idaho Humane Society
04.2013 - 03.2022
Animal Care Attendant
Idaho Humane Society
05.2010 - 03.2013
Front Desk Associate
Idaho Humane Society Inc
03.2008 - 04.2010
Timberline High School
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