Brittany Jones
Huntsville,AL
Summary
Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Lead Teacher, Two-Year-Olds Classroom
Ardent Daycare
Huntsville, AL
09.2021 - 01.2022
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
Call Center Customer Service Representative
Apex Systems
Huntsville, AL
01.2021 - 01.2022
- Responded to customer calls and emails to answer questions about products and services.
- Approved and terminated customer contracts upon request.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Maintained and managed customer files and databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
Data Entry Specialist
Apex Systems LLC
Huntsville, AL
01.2022 - 08.2022
- Compiled data and reviewed information for accuracy prior to input.
- Monitored database updates and verified for correctness.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records and chronologies of entry activities.
Lead Teacher, Toddler Room
Trinity Child Development Center
Huntsville, AL
05.2020 - 09.2021
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Education
High School Diploma -
Prattvile High School
Prattville, AL 08.2014 - 05.2018
Computer And Information Systems Security
Calhoun Community College
Tanner, AL 08.2018 - Current
Skills
Typing [60] wpm
Error detection
Spreadsheet management
Word processing
Data acquisition
Maintains confidentiality
Documentation and reporting
Call center operations
LiveChat
POS systems expert
Staff education and training
Multi-line phone talent
Timeline
Data Entry Specialist
Apex Systems LLC
01.2022 - 08.2022
Lead Teacher, Two-Year-Olds Classroom
Ardent Daycare
09.2021 - 01.2022
Call Center Customer Service Representative
Apex Systems
01.2021 - 01.2022
Lead Teacher, Toddler Room
Trinity Child Development Center
05.2020 - 09.2021
Computer And Information Systems Security
Calhoun Community College
08.2018 - Current
High School Diploma -
Prattvile High School
08.2014 - 05.2018