Brittany Jones
Jackson,TN
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant and office settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I take pride in providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Server
Longhorn
09.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Chilis
08.2020 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Red Lobster
10.2016 - 03.2020
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Secretary
Erie Insurance
03.2018 - 09.2018
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
High School Diploma -
Liberty Technology Magnet High School
Jackson, TN05.2016
Skills
- Guest Engagement
- Exceptional customer service
- Cash Handling
- Strong Work Ethic
- Adaptable and Flexible
Timeline
Server
Longhorn
09.2021 - Current
Server
Chilis
08.2020 - 09.2021
Secretary
Erie Insurance
03.2018 - 09.2018
Server
Red Lobster
10.2016 - 03.2020
High School Diploma -
Liberty Technology Magnet High School
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