Marquetta Finney
Biloxi,MS
Summary
Strong communicator with exceptional interpersonal skills. Customer focused individual seeking to improve customer retention and satisfaction as a Call Center Agents. Authorized to work in the US for any employer.
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Patient Care Technician
Singing River Hospital
Gulfport, MS
04.2016 - Current
- Patient Care, vital sign, blood sugar range of motion walking.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Certified Nursing Assistant
Mobile Nursing and Rehabilitation Center, LLC
, AL
06.1994 - 10.2016
- Collected specimens, monitored vitals and maximized patient comfort.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Customer Service Associate
Alorica Calling Center
Saraland, AL
01.2013 - 05.2015
- Take called concerning medical issues, billing, concern, dealing with different type of problems.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Certificate - Phlebotomy
Mississippi Gulf Coast Community College
Gulfport, MS06-2024
S.D - Data Processing Technology
Bishop State Jr College
1979
Diploma - Travel And Tourism
Southeast Community College Area
0 1982
Associate - Data Processing
Diploma - Math, Science, Social Study
Murphy High School
Skills
- CPR
- Customer Support
- Patient Care
- Range of motion
- Sales
- Inbound and outbound calling
- Effective communication
- Phlebotomy Techniques
- Blood Glucose Testing
- Feeding Assistance
- Patient Observation
- Vital signs monitoring
- Catheter Care
- Blood Glucose Monitoring
- Biohazard Disposal
- CPR Certification
Additional Information
- Full results: https://share.indeedassessments.com/share_to_profile/ beb655743
- b09a1fb2505a827981e5b3aeed53dc074545cb7 Sales: Influence & Negotiation -- Completed November 2019 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: https://share.indeedassessments.com/share_to_profile/ d3e3f88a8ab1241b5e64cd9d47d95b0beed53dc074545cb7
Timeline
Patient Care Technician
Singing River Hospital
04.2016 - Current
Customer Service Associate
Alorica Calling Center
01.2013 - 05.2015
Certified Nursing Assistant
Mobile Nursing and Rehabilitation Center, LLC
06.1994 - 10.2016
Certificate - Phlebotomy
Mississippi Gulf Coast Community College
S.D - Data Processing Technology
Bishop State Jr College
Diploma - Travel And Tourism
Southeast Community College Area
Associate - Data Processing
Diploma - Math, Science, Social Study
Murphy High School