Brittany Jones
Hartford
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in teamwork and customer service. Proven ability to adapt and optimize workflows, contributing to a positive workplace culture. Recognized for maintaining composure under pressure and delivering fast, accurate service while actively listening to customer needs. Flexible and eager to learn in fast-paced environments.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Amazon
11.2024 - Current
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Customer Service Cashier
Christmas Tree Shop And That
08.2018 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Arts - Sociology
Southern New Hampshire University
Hooksett, NH09-2025
Associate of Science - General Studies
Manchester Community College
Manchester, CT08-2020
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Flexible schedule
- Customer service
- Friendly and courteous
- Detail-oriented
- Time management
Timeline
Fulfillment Associate
Amazon
11.2024 - Current
Customer Service Cashier
Christmas Tree Shop And That
08.2018 - 08.2023
Bachelor of Arts - Sociology
Southern New Hampshire University
Associate of Science - General Studies
Manchester Community College
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