Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Jones

Houston

Summary

Highly motivated and dynamic professional with an extensive 10+ years experience in client facing roles, including medical assisting and education, complemented by 11+ years of self employment as a braid technician. Proven ability to build rapport with clients, adapt and shift as needed, manage schedules effectively, and provide exceptional service. Seeking a growth oriented position where I can utilize my interpersonal skills, attention to detail, commitment to customer satisfaction, team building, and company success.

Overview

19
19
years of professional experience

Work History

Braid Technician

Mothers of Pearlz
04.2013 - Current
  • Manage all aspects of a successful braiding business, including scheduling appointments, consulting with clients on desired styles, executing braiding services, and collecting payments.
  • Cultivate strong client relationships, ensuring customer satisfaction and repeat business through personalized service and detailed aftercare instructions.
  • Styled locs, twist and extensions for up to [Number] clients per day.
  • Enhance customer satisfaction by providing personalized hair braiding services tailored to individual preferences ranging from quick touch-ups (30 minutes) to complex, full-head braiding (several hours).
  • Maintain a clean and professional workspace.

Certified Medical Assistant

Greater Houston Gynecology
09.2013 - 07.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment adhering to HIPAA compliance.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Administered routine immunizations (Gardasil, Depo-Provera) and communicated lab results to patient.
  • Managed billing and coding processes, including insurance verification, claim submission/follow-up, payment posting, and patient statements, resulting in improved patient understanding of billing.

Medical Assistant Intern

Pearsall & Otey Women and Children's Clinic
11.2012 - 02.2013
  • Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
  • Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
  • Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
  • Helped with patient preparation and recovery to support patient comfort and well-being.
  • Prepared, administered and documented medications under direction of licensed medical provider.
  • Scheduled appointments and tests to coordinate patient care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.

Educator

Robindell Private School
10.2006 - 09.2011
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
  • Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
  • Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.
  • Utilized innovative teaching strategies to effectively engage students in learning.
  • Assessed student performance and provided feedback to facilitate student success.
  • Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Education

Certificate - Group Fitness & Step Aerobics

XFE Academy Fitness & Entertainment
Benoni, AFR
08-2023

Medical Assisting

Everest Institute
Houston, TX
04-2013

High School Diploma -

Willowridge High School
Houston, TX
05-2004

Skills

  • Customer Service: Client reflations, Needs Assessment, Conflict Resolution, Service Delivery, Customer Satisfaction
  • Scheduling & Operations: Appointment Management, Time Management, Inventory Management, Cash Handling
  • Medical Assisting: Patient Intake, Vital Signs, Medical Terminology, Immunizations, Specimen Collection, Insurance Verification, Medical Billing & Coding
  • Administrative: Data Entry, Record Keeping, Filing, Communication (written and verbal), Multi-line Phone Systems
  • Instruction: Curriculum Development, Lesson Planning, Student Engagement, Parent Communication
  • Fitness Instruction: Group Fitness, Step Aerobics, Class Planning, Motivational Techniques

Timeline

Certified Medical Assistant

Greater Houston Gynecology
09.2013 - 07.2014

Braid Technician

Mothers of Pearlz
04.2013 - Current

Medical Assistant Intern

Pearsall & Otey Women and Children's Clinic
11.2012 - 02.2013

Educator

Robindell Private School
10.2006 - 09.2011

Certificate - Group Fitness & Step Aerobics

XFE Academy Fitness & Entertainment

Medical Assisting

Everest Institute

High School Diploma -

Willowridge High School

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