
Professional Customer Service Representative with experience supporting patients and healthcare providers in a fast-paced medical laboratory. Skilled in resolving inquiries, ensuring accurate information, maintaining HIPAA compliance, and delivering exceptional customer service while managing high call volumes with efficiency and professionalism.
•Speaking to providers and patients when issues arise with their specimens
•Reordering collection packs when necessary •Assisting with recollection questions in regards to lab testing
•Maintaining emails, faxes, web forms & voicemails
•Organize and schedule estimates
•Direct phone calls
•Write & distribute emails, invoices & receipts
•Maintaining files
•Ordering office supplies