Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Jones

40 Smoke Rdg,NC

Summary

Professional Customer Service Representative with experience supporting patients and healthcare providers in a fast-paced medical laboratory. Skilled in resolving inquiries, ensuring accurate information, maintaining HIPAA compliance, and delivering exceptional customer service while managing high call volumes with efficiency and professionalism.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Genova Diagnostics
Asheville, NC
08.2020 - Current

•Speaking to providers and patients when issues arise with their specimens

•Reordering collection packs when necessary •Assisting with recollection questions in regards to lab testing

•Maintaining emails, faxes, web forms & voicemails

Administrative Assistant

Hyden Construction
Candler, NC
01.2015 - 08.2020

•Organize and schedule estimates

•Direct phone calls

•Write & distribute emails, invoices & receipts

•Maintaining files

•Ordering office supplies

Education

GED -

Haywood Community College
Clyde, NC

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Documentation
  • Administrative support

Timeline

Customer Service Representative

Genova Diagnostics
08.2020 - Current

Administrative Assistant

Hyden Construction
01.2015 - 08.2020

GED -

Haywood Community College