Brittany Jungclaus
Woodbury,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Server position. Exceptional focus to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Trimble Transportation Mobility
03.2020 - 01.2024
- Achieved high satisfaction rating through proactive resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided specialized customer support to internal and external customers.
- Increased efficiency and team productivity by promoting and creating SOPs.
- Developed customer service improvement initiatives to decrease customer wait times.
Technical Support Representative
Trimble Transpiration Mobility
08.2017 - 03.2020
- Worked with clients to analyze computing and network needs.
- Installed appropriate solutions within each clients' asset(s).
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Walk-Up resource for other teammates to rely on for more in-depth knowledge.
Oculus Brand Ambassador
Premium Retail Services Inc
11.2016 - 03.2017
- Certified to operate and showcase Oculus Virtual Reality products from Facebook.
- In-depth knowledge of VR equipment, software, and hardware.
- Prepared, presented, and demonstrated the VR experience for clients interested in virtual reality environments.
Samsung Experience Consultant
Mosaic Sales Solutions
07.2015 - 10.2016
- Educated clients about their Samsung devices through classes.
- Increased client satisfaction and product distribution for sales goals.
- Partnered closely with Best Buy to educate Best Buy Consultants about Samsung devices to elevate product knowledge and sales.
Education
Computer Science -
DeVry University
Edina, MNHigh School Diploma -
Bold Senior High School
Olivia, MN05.2014
Skills
- Excellent written and oral communication
- Creative problem solving
- Process optimization
- Great Time management
- Pleasant hospitality
- Sharp memory
- Sales expertise
- Guest Relations Management
Timeline
Customer Service Specialist
Trimble Transportation Mobility
03.2020 - 01.2024
Technical Support Representative
Trimble Transpiration Mobility
08.2017 - 03.2020
Oculus Brand Ambassador
Premium Retail Services Inc
11.2016 - 03.2017
Samsung Experience Consultant
Mosaic Sales Solutions
07.2015 - 10.2016
Computer Science -
DeVry University
High School Diploma -
Bold Senior High School
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