Brittany Jungclaus
Woodbury,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Server position. Exceptional focus to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Trimble Transportation Mobility
2020.03 - 2024.01
- Achieved high satisfaction rating through proactive resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided specialized customer support to internal and external customers.
- Increased efficiency and team productivity by promoting and creating SOPs.
- Developed customer service improvement initiatives to decrease customer wait times.
Technical Support Representative
Trimble Transpiration Mobility
2017.08 - 2020.03
- Worked with clients to analyze computing and network needs.
- Installed appropriate solutions within each clients' asset(s).
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Walk-Up resource for other teammates to rely on for more in-depth knowledge.
Oculus Brand Ambassador
Premium Retail Services Inc
2016.11 - 2017.03
- Certified to operate and showcase Oculus Virtual Reality products from Facebook.
- In-depth knowledge of VR equipment, software, and hardware.
- Prepared, presented, and demonstrated the VR experience for clients interested in virtual reality environments.
Samsung Experience Consultant
Mosaic Sales Solutions
2015.07 - 2016.10
- Educated clients about their Samsung devices through classes.
- Increased client satisfaction and product distribution for sales goals.
- Partnered closely with Best Buy to educate Best Buy Consultants about Samsung devices to elevate product knowledge and sales.
Education
Computer Science -
DeVry University
Edina, MNHigh School Diploma -
Bold Senior High School
Olivia, MN05.2014
Skills
- Excellent written and oral communication
- Creative problem solving
- Process optimization
- Great Time management
- Pleasant hospitality
- Sharp memory
- Sales expertise
- Guest Relations Management
Timeline
Customer Service Specialist
Trimble Transportation Mobility
2020.03 - 2024.01
Technical Support Representative
Trimble Transpiration Mobility
2017.08 - 2020.03
Oculus Brand Ambassador
Premium Retail Services Inc
2016.11 - 2017.03
Samsung Experience Consultant
Mosaic Sales Solutions
2015.07 - 2016.10
Computer Science -
DeVry University
High School Diploma -
Bold Senior High School
Similar Profiles
NICOLE TERRELLNICOLE TERRELL
Manager at ACCESS MOBILITY TRANSPORTATIONManager at ACCESS MOBILITY TRANSPORTATION
Catrell ButlerCatrell Butler
Parking Enforcement Specialist at Transportation And MobilityParking Enforcement Specialist at Transportation And Mobility
Sue CookSue Cook
Owner Operator at Louisville Wheelchair & Mobility Transportation InOwner Operator at Louisville Wheelchair & Mobility Transportation In