Brittany Kerr
Lake Worth,FL
Summary
Resourceful Security Clerk known for high productivity and efficient task completion. Possess specialized skills in data entry, incident reporting, and access control management. Excel in communication, problem-solving, and teamwork to ensure security protocols are meticulously followed. Seasoned Security Clerk with substantial experience in maintaining security logs, handling confidential information and monitoring surveillance systems. Display strong skills in communication, time management, and conflict resolution. Proven track record of improving security procedures while ensuring compliance with regulatory requirements. Capable of working under pressure, demonstrating sound judgment and decisiveness in challenging situations.
Overview
10
10
years of professional experience
Work History
Security Clerk
Allied Universal Security Services
Palm Beach Gardens, FL
01.2021 - 07.2024
- Monitored security cameras to detect suspicious activity.
- Conducted regular patrols of the premises and documented any irregularities.
- Assisted with investigations into reported incidents, collected evidence, and provided witness statements.
- Maintained records of personnel entering and exiting the building, as well as visitors.
- Responded promptly to emergency alarms and dispatched appropriate personnel to handle the situation.
- Performed daily inspections of access control systems and equipment to ensure proper functioning.
- Enforced safety regulations in order to protect people, property, and assets from theft or damage.
- Provided escorts for staff members travelling between buildings after dark or during inclement weather conditions.
- Greeted guests upon arrival at the facility and directed them to their destination.
Front Desk Receptionist
The Salvation Army Family Store & Donation Center
Lake Worth, FL
07.2017 - 12.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Customer Service Representative
Office Depot Inc
Lake WORTH , FL
08.2014 - 07.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Arts - Health Science
Palm Bech State College
Lake Worth, FL08-2022
High School Diploma -
Atlantic Community High School
Delray Beach, FL07-2012
Skills
- Document Management
- Alarm response
- Customer Service
- Incident Reporting
- Secure Transportation
- Emergency Response
- Evidence collection
- First Aid/CPR
- Teamwork and Collaboration
- Interpersonal Communication
Timeline
Security Clerk
Allied Universal Security Services
01.2021 - 07.2024
Front Desk Receptionist
The Salvation Army Family Store & Donation Center
07.2017 - 12.2021
Customer Service Representative
Office Depot Inc
08.2014 - 07.2017
Associate of Arts - Health Science
Palm Bech State College
High School Diploma -
Atlantic Community High School
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