Brittany Kiehne
Ofallon,Missouri
Summary
Customer service representative with over 8 years of experience in telephone and face to face customer service. Experience with organization skills, and customer care. Knowledgeable with excel and microsoft, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.
Overview
11
11
years of professional experience
Work History
Client Service Specialist
Credit Control LLC
04.2023 - Current
- Managed and updated physical and digital client account information to keep records accurate and current.
- Received and submitted payments, updated account information.
- Sent out VOD's, handled EOB's on health care accounts.
- Responding to emails in a timely maner.
- Meet clients needs on information on accounts.
Lead Teacher/Manager
Kids Academy
12.2016 - 04.2023
- Provide quidance and mentorship
- Engaged students and boost understanding of material through lesson plans.
- Support creativity and learning
- Maintained adequate staffing
- Lead team meetings and one-on-one coaching sessions to continuously improve performance.
- Exercise good judgment and decision-making in escalating concerns and resolving issues.
Title Clerk Supervisor
Elle Management
12.2016 - 12.2017
- Customer Service Skills in dealing with complex situations making difficult decisions
- Provide staff training and assistance
- Answering phones, faxing and back work
- Established and maintains unit procedures
- Maintained professional communication
- Managed and filed paperwork
Lead Teacher
Teddy Bear Academy
12.2012 - 12.2015
- Provide quidance and mentorship
- Engaged students and boost understanding of material through lesson plans.
- Support creativity and learning
- Maintained adequate staffing
- Lead team meetings and one-on-one coaching sessions to continuously improve performance.
- Exercise good judgment and decision-making in escalating concerns and resolving issues.
Education
General Education
St. Charles Community College
Cottleville MOHigh School Diploma -
Saint Charles High School
St. Charles, MO05.2012
Skills
- Good Communication Skills
- Reliable and Trustworthy
- Leadership
- Organization and Efficiency
- Business Operations Understanding
- Office Equipment Operations
- Inventory Management
- Multitasking and Prioritization
- Verbal and Written Communication
- Documentation and Reporting
- Positive Attitude and Energetic
- Attention to Detail
- Reliable
- Professional
- Prioritization and Time Management
- Calendar Management
- Microsoft Office
- Scheduling and Calendar Management
- Computer Proficiency
- Customer Service/Telephone skills
Timeline
Client Service Specialist
Credit Control LLC
04.2023 - Current
Lead Teacher/Manager
Kids Academy
12.2016 - 04.2023
Title Clerk Supervisor
Elle Management
12.2016 - 12.2017
Lead Teacher
Teddy Bear Academy
12.2012 - 12.2015
General Education
St. Charles Community College
High School Diploma -
Saint Charles High School
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