Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karla J Reyes Hernandez

Hebron,KY

Summary

Versatile and results-driven professional with experience at Crane Worldwide, adept in bilingual communication and excellent computer skills. Specializes in enhancing customer satisfaction and streamlining operations, demonstrated by proficient handling of administrative support and talent acquisition. Leveraged relationship-building expertise to foster team cohesion and improve service delivery, achieving significant operational efficiencies.

Overview

7
7
years of professional experience

Work History

Client Service Specialist

Crane Worldwide
Florence, KY
07.2024 - Current
  • Provided customer service to clients by responding to inquiries and resolving complaints.
  • Worked closely with other departments to ensure timely resolution of escalated client issues.
  • Create ASNs to receive shipments.
  • Request clients to upload ASNs to get the shipments receivable.
  • Inform clients about any damaged pallets in the shipments.
  • Helping clerks to resolve problems with the orders.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Maintained accurate records of all inventory, including parts and supplies.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Prepared work orders, bills of lading or shipping orders to route materials.

Bilingual On-Site Talent Advisor

Surge Staffing
Wilton, KY
02.2024 - 08.2024
  • Facilitated onboarding of new hires, ensuring successful transition into the organization.
  • Facilitated job application processes for qualified candidates.
  • Analyzed job requirements and prepared job postings for internal and external use.
  • Managed applicant tracking system data entry, ensuring accuracy of all records.
  • Coordinated background checks and reference checks for new hires prior to start date.
  • Reviewed resumes and applications to determine eligibility for employment consideration.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Hired employees and processed hiring-related paperwork.
  • Processed payroll for over 500 employees weekly, ensuring accuracy of pay and deductions.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
  • Collaborated with employees and supervisors to immediately resolve discrepancies in timesheets.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Directed and supervised team of 60 employees in daily operations.

Clerk III

GXO
Florence, KY
11.2023 - 01.2024
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Orders preparation, print ordes to pickers.
  • Fixing orders when an item is out of stock.
  • release orders on hold.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Copied, sorted and filed records of office activities and business transactions.
  • Processed customer orders promptly and accurately.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Performed data entry tasks to update customer accounts records.
  • Typed, formatted and edited correspondence and other documents.
  • Resolved discrepancies between invoices and purchase orders quickly.
  • Operated photocopiers and scanners, facsimile machines and personal computers.

International Customer Service Specialist

Grupo Master Guatemala
Guatemala, Guatemala
11.2020 - 02.2023
  • Used email, chat and telephone interactions to engage with customers.
  • Delivered strong support and mitigated issues to improve overall customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Resolved problems to maintain professional relationships with internal and external customers.
  • Followed instructions, procedures and protocols necessary for answering and handling calls for exceptional client experience.
  • Researched and resolved customer inquiries in a timely manner.
  • Assisted customers with price checks.
  • Updated databases with new and modified customer data.
  • Process purchase orders.
  • Take payments from credits cards.

Doctor's Receptionist

Clinica Santa Clara
Guatemala. , Guatemala.
08.2017 - 11.2020
  • Scheduled and confirmed patient appointments and consultations.
  • Processed payments from patients and balanced cash drawer at the end of each shift.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Responded to patient inquiries via phone or email in a timely manner.
  • Verified patient demographic and billing information prior to appointment check-in.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Prepared documents for new patients, such as consent forms, questionnaires.
  • Communicated with patients with compassion while keeping medical information private.

Education

GED -

Paterson Adult Education School
Paterson
05-2009

Some College (No Degree) - Technical Drawing

Alfaro Mijangos
Guatemala.

Skills

  • Bilingual
  • Good attitude
  • Fast learning
  • Excellent computer skills
  • Planes reading
  • Attention to details
  • OM
  • F&O
  • SCE
  • WM10
  • S400
  • D365
  • Math
  • Administrative Support
  • Database Entry
  • Research
  • File Maintenance
  • Mail Handling
  • Scanning and Copying
  • Relationship Building
  • Administrative Tasks
  • Customer Satisfaction
  • Verbal and Writing Communication
  • Handling Payments
  • Uattend
  • Payroll
  • Talent Acquisition
  • Applicant sourcing
  • Pre-Employment Screening
  • Training and Onboarding
  • Time Management
  • Recruiting Software Experience
  • Microsoft Office expertise
  • Paperwork processing
  • Document management
  • FootPrint
  • OpenDock

Timeline

Client Service Specialist

Crane Worldwide
07.2024 - Current

Bilingual On-Site Talent Advisor

Surge Staffing
02.2024 - 08.2024

Clerk III

GXO
11.2023 - 01.2024

International Customer Service Specialist

Grupo Master Guatemala
11.2020 - 02.2023

Doctor's Receptionist

Clinica Santa Clara
08.2017 - 11.2020

GED -

Paterson Adult Education School

Some College (No Degree) - Technical Drawing

Alfaro Mijangos

Similar Profiles

CREATE PROFILE
Karla J Reyes Hernandez