Brittany Kluba
Owensville,MO
Summary
Detail-oriented Housekeeping and Customer Service Professional with a solid background in enhancing guest experiences through proactive support and effective teamwork. Delivered high-quality food preparation and handling with a strong focus on communication and problem-solving. Motivated team member eager to embrace new challenges, showcasing adaptability and a strong work ethic.
Overview
13
13
years of professional experience
Work History
Cook/teacher
Tiny tots llc
Owensville, MO
02.2023 - Current
- Provided nutritious meals to promote healthy eating habits among children
- Supervised activities in baby room to ensure safety and engagement
- Supported classroom teachers by assisting with lesson implementation and student management
- Assisted in organizing and facilitating classroom activities
Housekeeper/ front desk/ event coordinator
Inn at Hermannhof
Hermann, USA
06.2022 - 02.2023
- Do housekeeping work front desk and help with events.
- Cleaned guest rooms daily to maintain high standards of cleanliness.
- Inspected common areas for cleanliness and organization throughout the inn.
- Restocked supplies in guest rooms and public areas regularly.
Online Grocery Pickup
Walmart
Owensville, USA
02.2021 - 08.2021
- Served as health ambassador for initial months, then transitioned to online grocery pickup.
- I stocked shelves, helped customers with their needs, went shopping for customers; helped out the team leads when they asked.
- Staged and dispensed items in online grocery pickup, picked items for orders, and collaborated with team members.
- Assisted in various departments, including lawn and garden, food, health and beauty, sporting goods, and home lines. I did lawn and garden, worked in food, health and beauty, sporting goods and home lines.
Housekeeping Supervisor
Hermann hoff inn
Hermann, USA
07.2019 - 02.2021
- Housekeeping, front desk service, breakfast attendant.
- I worked events, cleaned cottages, inn rooms, extra areas around our inn.
- Worked as housekeeper for one year, maintaining cleanliness in assigned areas.
- I then went from a housekeeper to an assistant supervisor in housekeeping working beside my manager and doing the duties she had when it was her days off.
Housekeeper
Lost Valley Lake Resort
Owensville, USA
06.2013 - 07.2019
- I have been a housekeeper for 6 years now.
- Demonstrated strong commitment to teamwork and collaboration.
- Prioritized timely completion of tasks to ensure smooth operations.
- I clean most of the buildings at this resort and help owners in any way they need it.
- Trained new hires on cleaning protocols and resort standards to facilitate smooth onboarding.
Education
High school or equivalent -
Owensville High School
Owensville, MOSkills
- Kitchen Experience
- Cleaning
- Housekeeping
- Residential Cleaning
- Laundry
- Housekeeping Management
- Event Planning
- Guest services
- Front Desk
- Hotel experience
- Assistant manager experience
- Supervising Experience
- Stocking
- Time Management
- Customer service
- Filing
Assessments
- Retail customer service, Proficient, 10/01/21, Comprehending and responding to retail customer needs
- Customer focus & orientation, Highly Proficient, 10/01/21, Responding to customer situations with sensitivity
Timeline
Cook/teacher
Tiny tots llc
02.2023 - Current
Housekeeper/ front desk/ event coordinator
Inn at Hermannhof
06.2022 - 02.2023
Online Grocery Pickup
Walmart
02.2021 - 08.2021
Housekeeping Supervisor
Hermann hoff inn
07.2019 - 02.2021
Housekeeper
Lost Valley Lake Resort
06.2013 - 07.2019
High school or equivalent -
Owensville High School