Brittany Kohlman
Sylva,NC
Summary
Focused Receptionist with strong customer service and good multitasking abilities. Motivated to positively impact business operations by effortlessly managing phone calls, sorting mail and filing paperwork. Excellent data entry and appointment scheduling skills. Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Phlebotomist
Blue Sky MD
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
Receptionist
Harris Regional Hospital
02.2023 - 03.2024
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional
- Coordinated office cleaning and lobby organization for office and meeting areas
- Treated visitors with friendly, approachable attitude
- Directed numerous calls per day to appropriate recipients using multiline system
- Routed messages, coordinated appointments and directed personnel to various departments
- Greeted and welcomed visitors upon arrival, ensuring they felt comfortable.
Sever/Host
Root and Barrell
05.2021 - 02.2023
- Monitored dining area to track seating availability, service and occupancy
- Coordinated waitstaff to balance workload between restaurant sections
- Met goals for fast table turnaround and low customer wait times by controlling guest flow
- Managed reservations using reservation management software
- Greeted guests upon arrival and escorted them to their tables
- Actively participated in team meetings to discuss ways of improving overall guest experiences
- Trained new hostesses on restaurant procedures and policies
- Anticipated guest needs for personalized and seamless service.
Host
Mamma G's
01.2019 - 01.2021
- Took reservations by phone and in person, providing helpful, accurate responses to inquiries
- Moved and arranged tables, chairs, and settings and organized seating for groups with special needs
- Coordinated efforts of waitstaff to balance workload between all bar and restaurant sections
- Monitored dining area to track seating availability, service and occupancy
- Collaborated with management in planning events or promotions held at restaurant
- Maintained cleanliness of hostess stand, lobby area, and menus
- Addressed customer concerns or complaints professionally and promptly.
Education
Certification - BLS
Southwestern Community College
Sylva, NCCertification - Phlebotomy
Southwestern Community College
Sylva, NC06.2024
Diploma - undefined
Franklin Highschool
Franklin, NC06.1933
Skills
- Data Entry
- Clerical Support
- Office Management
- Account updating
- Patient support
- Effective Communication
- Adaptability
- Documentation
- Venipuncture
- Patient confidentiality
- Specimen handling
- Patient Care
Timeline
Front Desk Receptionist/Phlebotomist
Blue Sky MD
08.2024 - Current
Receptionist
Harris Regional Hospital
02.2023 - 03.2024
Sever/Host
Root and Barrell
05.2021 - 02.2023
Host
Mamma G's
01.2019 - 01.2021
Certification - BLS
Southwestern Community College
Certification - Phlebotomy
Southwestern Community College
Diploma - undefined
Franklin Highschool
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