Brittany LaBarr
Hale'iwa,HI
Summary
Organized Operations Lead with twelve years of experience at FedEx. Motivated employee with excellent time management skills. Dedicated to team/morale building, leading and mentoring to enhance employee engagement, positively impacting company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Lead
FedEx
05.2023 - Current
- Instruct New Hire Orientation for all O'ahu stations
- Work directly with HR, recruiting, hiring managers and training instructors
- Compile training materials for new employees
- Motivate and train employees to maximize team productivity
- Enforce regulatory and company policy compliance to improve workplace and employee safety and readiness
- SIDA / CBP Signatory for 400+ employees
- CSM, FAMIS, FWR, paradox, STA Intake, workday, image, mobile manager and dimensions knowledge
Customer Service Agent
FedEx
01.2021 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Built strong relationships with customers and delivered outstanding customer experience
- Provided training and support to new associates to help provide high quality customer service
- Directed operations within the facility, including staff assignments and efficient workflows
- Worked directly with management on implementing processes to improve CSM results
- Supported Operations management with special projects as needed
- Initiated and lead FedEx Cares events
Courier/Swing/Ramp Agent
FedEx
04.2013 - 01.2021
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, flight crews and peers
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
- Assisted in reorganizing routes to maximize deliveries
- Maintained 99% to 100% on pick-up / delivery rate
- Conducted daily pre/post trip safety inspections to ensure optimal equipment condition
- Safely operated various types equipment such as conveyor belts, tugs, deicers and vehicles in fleet
- Ensured safe and efficient work procedures with FedEx Cessna, consistently supporting on-time aircraft departures
Education
Business
Yakima Valley Community College
Yakima, WAHigh School Diploma -
Selah High School
Selah, WA06.2004
Skills
- Adaptability
- Attention to detail
- Delegation
- Independently motivated
- Leadership / Teamwork
- Organization
- Punctuality
- Time Management
Certification
AED / First Aid
AIM 2.0
Environmental LEC
QDST
Timeline
Operations Lead
FedEx
05.2023 - Current
Customer Service Agent
FedEx
01.2021 - 05.2023
Courier/Swing/Ramp Agent
FedEx
04.2013 - 01.2021
Business
Yakima Valley Community College
High School Diploma -
Selah High School