Amro Moumen
Malden,MA
Summary
Operations Lead with a focus on enhancing customer service and team collaboration skills in a dynamic environment. Demonstrates strong problem-solving abilities and adaptability, leveraging sales techniques and conflict resolution expertise to drive success. Eager to apply advanced communication skills and time management in a challenging role to foster growth and efficiency.
Overview
10
10
years of professional experience
Work History
Operations Lead
Aspen Dental
04.2023 - Current
- Led daily operations, enhancing efficiency and team coordination
- Implemented process improvements, achieving measurable productivity gains
- Streamlined workflows, reducing operational delays and improving service delivery
- Collaborated with cross-functional teams to address operational challenges effectively
- Analyzed performance metrics, driving continuous improvement initiatives
Security Guard
Hunters Protective Services
01.2024 - 07.2024
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cashier
Target
10.2018 - 03.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
Cashier
Market Basket
01.2015 - 10.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Business Administration -
Southern New Hampshire University
Manchester, NH11.2025
Skills
- Customer Service
- Time Management
- Problem Solving
- Team Collaboration
- Adaptability
- Networking
- Sales Techniques
- Conflict Resolution
Websites
Timeline
Security Guard
Hunters Protective Services
01.2024 - 07.2024
Operations Lead
Aspen Dental
04.2023 - Current
Cashier
Target
10.2018 - 03.2020
Cashier
Market Basket
01.2015 - 10.2016
Business Administration -
Southern New Hampshire University
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