Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Amro Moumen

Amro Moumen

Malden,MA

Summary

Operations Lead with a focus on enhancing customer service and team collaboration skills in a dynamic environment. Demonstrates strong problem-solving abilities and adaptability, leveraging sales techniques and conflict resolution expertise to drive success. Eager to apply advanced communication skills and time management in a challenging role to foster growth and efficiency.

Overview

10
10
years of professional experience

Work History

Operations Lead

Aspen Dental
04.2023 - Current
  • Led daily operations, enhancing efficiency and team coordination
  • Implemented process improvements, achieving measurable productivity gains
  • Streamlined workflows, reducing operational delays and improving service delivery
  • Collaborated with cross-functional teams to address operational challenges effectively
  • Analyzed performance metrics, driving continuous improvement initiatives

Security Guard

Hunters Protective Services
01.2024 - 07.2024
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Cashier

Target
10.2018 - 03.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Market Basket
01.2015 - 10.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Business Administration -

Southern New Hampshire University
Manchester, NH
11.2025

Skills

  • Customer Service
  • Time Management
  • Problem Solving
  • Team Collaboration
  • Adaptability
  • Networking
  • Sales Techniques
  • Conflict Resolution

Timeline

Security Guard

Hunters Protective Services
01.2024 - 07.2024

Operations Lead

Aspen Dental
04.2023 - Current

Cashier

Target
10.2018 - 03.2020

Cashier

Market Basket
01.2015 - 10.2016

Business Administration -

Southern New Hampshire University

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Amro Moumen