UBALDO RODRIGUEZ
Sheehy Infiniti
Manassas Park,VA
16
years of professional experience
Assisted customers effectively in the service and automotive industry with 16 years of experience. Supported teams to achieve recognition through multiple store champion awards. Facilitated resolution of customer inquiries while providing accurate guidance and promoting customer satisfaction. Applied strong communication and problem-solving skills to deliver exceptional customer service.
Work History
Operations Lead
13 Years 11 Months- Oversee a team that is in charge of vehicle quality control. All vehicles before being made saleable will go through a mechanical and cosmetic standard procedure and get checked by my team.
- Responsible for setting the associates tasks and lunch time for the day. This ensures the team will complete daily tasks and their will be an associate on hand to complete the work when an associate is on leave.
- Work with vendors and dealerships on warranty and non warranty work. Provide and articulate work needed on vehicles to service advisors. Examine estimates and determine the cost effectiveness of work to be done, review the invoices and pay accordingly.
- Provided excellent customer service through emails, phone calls, and one on ones.
Assistant Service Manager
1 Year 10 Months- Assisted in managing service department operations, ensuring seamless workflows and customer satisfaction.
- Coordinated schedules for technicians to optimize service efficiency and minimize wait times.
- Trained new team members on best practices for customer interaction and operational procedures.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
Associate's degree - Psychology
Associate's degree - Psychology
Skills
Leadership
Mentoring
Quality Control
Vehicle maintenance
Cost control
Problem solving
Excellent communication
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Attention to detail
Customer retention
Service upselling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Service Manager
Sheehy Infiniti
10.2024 - 08.2026Read More
Operations Lead
CarMax-Sterling
11.2010 - 10.2024Read More
Northern Virginia Community College
Associate's degree from Psychology
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George Mason University
Associate's degree from Psychology
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