Gatanya Perry
Palmdale,CA
Summary
Dynamic leader with a proven track record at Party City and Halloween City, enhancing operational efficiency and customer satisfaction. Excelled in workforce management and problem-solving, significantly improving team performance and sales outcomes. Skilled in communication and customer service, consistently delivering memorable customer experiences.
Overview
17
17
years of professional experience
Work History
Operations Lead
Party City
09.2007 - Current
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members
- Managed daily store operations
- Key holder opened and closed the business/nightly paperwork
- Participated in conference calls
- Hired and trained employees
- Assisted with inventory counts
- Handled money created drawers/bank deposits
- Supervised crew
- Resolved customer and staff concerns
- Provided excellent customer service
- Set plano grams
General Manager
Halloween City
08.2022 - 11.2022
- Developed and implemented strategies to increase sales and profitability
- Managed my team insuring an efficient and positive work environment
- Create weekly schedule
- Receiving
- Key holder open and closing procedures and cash handling\deposits
- Supervised daily operations of the store
- Addressed customer issues in a timely and professional manner
Inscribe Lead
Party City
02.2009 - 03.2013
- Downloaded programs to provide custom designs to fit the company needs
- Create custom banners, invitation, cups, pens, stickers candy bars
- Provided ideas to customers to ensure they have a memorable event and experience with our company
Education
High School Diploma -
David Star Jordan High School
Long Beach, CA01-2001
Skills
- Management skills
- Leadership
- Customer service
- Operational efficiency
- Time management
- Workforce management
- Sales strategy
- Customer satisfaction
- Public speaking
- Communication
- problem solving
- Data entry
Timeline
General Manager
Halloween City
08.2022 - 11.2022
Inscribe Lead
Party City
02.2009 - 03.2013
Operations Lead
Party City
09.2007 - Current
High School Diploma -
David Star Jordan High School
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